"El documento consta de seis capítulos, a través de los cuales se presenta de manera conceptual y metodológica que debemos considerar para ir diseñando nuestro plan o estrategia de comunicación.
El primer capítulo aborda el contexto institucional del cual parte la comunicación en las instituc
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iones. Es decir la planificación estratégica y cómo ésta debe incorporar la dimensión comunicativa. También propone la ubicación de la comunicación en las instituciones, dándole un lugar desde el cual pueda cumplir adecuadamente su rol estratégico.
El segundo capítulo presenta el concepto de comunicación estratégica, señalando el valor agregado para la institución. Señala la dimensión interna y externa de la comunicación en las instituciones, desarrollando los conceptos de: comunicación interna, identidad e imagen, planteando el reto de la reputación institucional.
El tercer capítulo nos plantea la importancia del diagnóstico de comunicación como primer paso para la intervención comunicativa. Así nos presenta cuatro tipos de diagnósticos: el estudio de fuentes secundarias, la auditoria de comunicación, el mapa de stakeholders o grupos de interés y el diagnóstico de comunicación que incorpora el perfil del público y los mapas del poder.
El cuarto capítulo organiza una propuesta de metodología para diseñar un plan de comunicación institucional o una estrategia de comunicación en un proyecto de desarrollo. Si bien el diagnóstico se refiere a la fase de análisis, aquí se destaca la importancia de diferenciar la fase de diseño estratégico, de la fase operativa de la comunicación. Reflexiona con ejemplos sobre los objetivos de comunicación, la priorización de los públicos, los mensajes, el concepto creativo, las líneas de acción comunicativa, entre otros puntos.
El quinto capítulo nos presenta el monitoreo y la evaluación en comunicación. Gestionar la comunicación por su efectos supone identificar las dimensiones que son necesario medir para evidenciar cambios. Este ítem diferencia monitoreo, de la evaluación y propone algunos lineamientos para abordar este desafío en las instituciones.
El sexto capítulo plantea una ruta para la gestión de la comunicación integral de la institución. En este sentido precisa el rol de la dirección institucional, el perfil del comunicador, la necesidad de la comunicación interna, entre otros elementos que deben conformar una hoja de ruta para posicionar la comunicación en las instituciones.
La guía está acompañada de ejemplos, ejercicios de aplicación y un planteamiento de desafíos para las instituciones." (Presentación, página 9)
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"[...] Lamentablemente, en nuestro país, las teorías asociadas al mercadeo y la publicidad social son escasas, y los teóricos que se pueden asociar a estas propuestas son, por lo mismo, bastante limitados. En contraposición, y muy a pesar de que Colombia cuente con pocos investigadores, las camp
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añas de publicidad y mercadeo social que se han puesto en marcha han sido bastante prolíficas, y por demás exitosas. Las necesidades sociales de un país en vía de desarrollo requieren que se implemente una variedad relevante de campañas, muchas de las cuales han recibido premios internacionales, o simplemente han recibido el reconocimiento de una gran parte de la población colombiana. Desde esta perspectiva, no podemos olvidar campañas como: la caspa y la adicción a la droga, las estrellas negras, sin preservativos ni pío, la tengo viva, inteligencia vial, algunos animales no usan casco, ríos de luz, entre muchas otras. Por estas razones, un texto como este en el que se describen diferentes teorías de la publicidad y el mercadeo social, intenta aportar al vacío existente en materia de conceptualización. Además, no solo se trata de una publicación cien por ciento teórica, pues también se pueden encontrar algunas investigaciones con resultados empíricos, resultado de trabajo de campo en diferentes ámbitos del mercadeo social y la publicidad social. Estos aportes empíricos permiten contrastar las prácticas sociales con los desarrollos teóricos y con la aplicación de cada uno de los conceptos más versátiles de estos procesos teórico conceptuales. Además de los enfoques teóricos y prácticos, este libro aborda una cantidad interesante de conceptos que le permitirán al lector conocer los últimos términos que se manejan hoy por hoy en el contexto empresarial y universitario. El mercadeo con causa, el marketing social corporativo, el greenwashing, los sweatshops, stakeholders, sostenibilidad, los adoptantes objetivos, los agentes de cambio, son solo algunos de los conceptos que se podrán encontrar en esta publicación y permitirán a los lectores enriquecer los conocimientos que sobre publicidad y mercadeo social tengan." (Introducción, páginas 7-8)
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"Chapters feature: A review of 30 frameworks and models that inform processes for evaluation in advertising, public relations, health communication and promotion, government communication and other specialist fields including the latest recommendations of industry bodies, evaluation councils, and re
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search institutes in several countries; Recommendations for standards based on contemporary social science research and industry initiatives such as the Task Force for Standardization of Communication Planning and Evaluation Models and the Coalition for Public Relations Research Standards; A comprehensive review of metrics that can inform evaluation including digital and social media metrics, 10 informal research methods, and more than 30 formal research methods for evaluating public communication; evaluation of public communication campaigns and projects in 12 contemporary case studies." (Back cover)
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"Crisis Communication is an in-depth examination of recent tragedies and natural disasters that have occurred around the globe. The book covers three types of incidents: natural catastrophes, accidents and terror attacks. It focuses on the communication aspect of each incident and provides accounts
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from people handling the event. Each chapter offers a detailed description of the event and supplementary facts and illustrations from a variety of sources. With a focus on critical communication elements and lessons learned, Brataas offers valuable advice - based on personal experience with natural disasters, accidents and terror attacks - on some of the most effective ways to prepare for and deal with a crisis. Topics range from interview situations and social media to victim support and active shooter events." (Publisher description)
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"Social Media and Crisis Communication provides a unique and timely contribution to the field of crisis communication by addressing how social media are influencing the practice of crisis communication. The book, with a collection of chapters contributed by leading communication researchers, covers
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the current and emerging interplay of social media and crisis communication, recent theories and frameworks, overviews of dominant research streams, applications in specific crisis areas, and future directions. Both the theoretical and the practical are discussed, providing a volume that appeals to both academic-minded readers as well as professionals at the managerial, decision-making level. The audience includes public relations and corporate communication scholars, graduate students studying social media and crisis communication, researchers, crisis managers working in communication departments, and business leaders who make strategic business communication planning. No other volume has provided the overarching synthesis of information regarding the field of crisis communication and social media that this book contains. Incorporated in this volume is the recent Social-mediated Crisis Communication Model developed by the editors and their co-authors, which serves as a framework for crisis and issues management in a rapidly evolving media landscape." (Publisher description)
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"This toolkit provides a framework to think about communications monitoring, evaluation and learning (MEL), and provides example questions, indicators and tools to do it. Communications MEL is, in many ways, straightforward. Yet organisations across the sector still grapple with how to embed it in t
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heir work. MEL is important to ensure that your communications are strategic, helping you to understand and learn from what works, what doesn’t, when and for whom. It is also an important tool for accountability, helping you to demonstrate uptake, and that your work is of high quality and useful. This toolkit is intended for use by communications, research and project implementation staff working in think tanks, universities and NGOs. It is based on internal guidance that ODI developed to encourage sharing and learning; to improve the quality, reach and use of its communications; and to help with project and programme planning. Communications MEL is still a work in progress at ODI; we are publishing this guide in the hope that it will be useful to others, but also that it will invite discussion and shared learning." (Introduction)
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"As the largest alliance of U.S.-based nonprofits that work around the world, we believe it is critical to raise awareness about the evolving threat of online disinformation. Whether our members are providing emergency assistance to people fleeing conflicts, promoting democratic governance in places
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with evolving institutions and civil society, or promoting peace as faith-based or faith-founded organizations, we are all united by our shared mission of making the world a more peaceful and prosperous place. Confronting this new challenge is indeed critical to this mission and worthy of our time and resources. We hope this report begins a critical dialogue within our community about the scale of the problem we face concerning online disinformation, and, more importantly, what we can do to protect ourselves against it. As a community, we remain committed to leveraging the knowledge, expertise, and private resources from the NGO community to build stronger defenses against bad actors and abuse of online platforms that provide critical information to members and our beneficiary communities." (Letter from our CEO, page 6)
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"Zunächst werden theoretische Konzepte und Modelle sowie die empirische Forschung zum Einsatz von Evaluation und Controlling für die NGO-Kommunikation gesichtet. Dabei werden auch Konzepte für die Evaluation von Organisationen sowie für die Kommunikation von Nonprofit-Organisationen (NPO) als al
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lgemeineren Formen der Evaluation herangezogen. Anschließend werden das Wirkungsstufen-Modell der Deutschen Public Relations Gesellschaft (DPRG) und des Internationalen Controller Vereins (ICV), das Logic Model für die Evaluation von Nonprofit-Organisationen sowie das Meinungsklima-/Koorientierungsmodell (MKM) für die Messung, Bewertung und Steuerung der Kommunikation von Organisationen miteinander verknüpft und zu einem generischen Modell für die NGO-Kommunikation weiterentwickelt." (Zusammenfassung)
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"Culture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the follies of the rich, the chapters examine how companies, organizations, news out
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lets, health organizations, technical experts, politicians, and local communities communicate in crisis situations. Taking a wider view than a single country’s perspective, the text contains a cross-cultural and cross-country approach. In addition, the case studies offer valuable lessons that organizations that wish to operate or are operating in those cultures can adopt in preparing and managing crises. The book highlights recent crisis events such as Syria’s civil war, missing Malaysia Flight MH370, andJapan’s Fukushima Daiichi nuclear power plant disaster. Each of the case studies examines how culture impacts communication and responses to crises." (Publisher description)
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"Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, th
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is essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and the precise and most appropriate audience, in addition to illustrating how to avoid potential mismanagement. The fifth edition of Crisis Communications includes updated cases that provide wider coverage of international crises and media technologies. It includes a new section on social media in crisis communication scenarios and includes additional comments from social media experts throughout various chapters. New case studies include "Police Departments and Community Trust," "The Oso Mudslide in Washington," "School Shootings: Communications To and For Children," and two additional international case studies - "Ebola Strikes Liberia: Firestone Strikes Ebola" and "Nut Rage and Korean Airlines." (Publisher description)
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"Der erste Band der „Handbuchreihe Kommunikation“ beschäftigt sich mit der mittel- bis langfristigen Schwerpunktlegung der Kommunikation von Unternehmen. Dem Leser wird ein Überblick über die verschiedenen Themenfelder der Kommunikation unter strategischen Aspekten gegeben. Neben den Grundlag
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en der strategischen Kommunikation und den zentralen Entscheidungstatbeständen wird ein Augenmerk auf verschiedene strategische Kommunikationskonzepte gelegt. Ein weiterer Schwerpunkt liegt auf der strategischen Umsetzung der Kommunikation im Unternehmen. Die Zusammenarbeit mit Agenturen findet in den Beiträgen ebenfalls Berücksichtigung." (Verlagsbeschreibung)
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"The Handbook of International Crisis Communication Research articulates a broader understanding of crisis communication, discussing the theoretical, methodological, and practical implications of domestic and transnational crises, featuring the work of global scholars from a range of sub-disciplines
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and related fields. It provides the first integrative international perspective on crisis communication; articulates a broader understanding of crisis communication, which includes work from scholars in journalism, public relations, audience research, psychology, political science, sociology, economics, anthropology, and international communication; explores the topic from cross-national and cross-cultural crisis communication approaches; includes research and scholars from countries around the world and representing all regions; discusses a broad range of crisis types, such as war, terrorism, natural disasters, pandemia, and organizational crises." (Publisher description)
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"International organisations (IOs) wield considerable influence in today’s world. Distinguishing them from other actors are the new ideas they produce and communicate that can reframe global debates. However, there is little research about how these organisations evaluate their communication activ
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ities. This thesis sets out to fill this gap by providing the first in-depth study of communication evaluation within IOs. The central question of this thesis is to assess the extent to which communication evaluation is possible within IOs with three specific questions: 1) the appropriateness and feasibility of communication evaluation methodology for IOs; 2) the influence of internal and external factors; and 3) the use of communication evaluation findings in IOs." (Abstract)
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"Every photography subject deserves to be treated as an autonomous human being, capable of making independent decisions. In case of children, we also need to ensure their parents’ consent. We need to be constantly aware of our position in the power hierarchy — in the development world, in many c
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ases, we control the subject’s access to money, schooling, opportunities, and even fun. So they may defer to us by default, and it is our responsibility to not take advantage of this. It is our duty to protect the subjects from harm, and to ensure they enjoy every possible benefit of participating in our activity." (Page 8)
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