"This report offers a comprehensive snapshot of the region’s digital landscape, highlighting both remarkable progress and persisting challenges. Ninety-five per cent of the population in this region is covered by mobile broadband networks, and more than half of the countries have already achieved
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universal Internet access. However, as this report highlights, infrastructure alone is insufficient. Although connectivity extends to much of the population, only 70 per cent uses the Internet. Barriers such as affordability, digital skills, and awareness must be addressed to ensure that everyone benefits from digital opportunities.
This report underscores the region’s diversity, reflecting economies at different stages of digital development. From nations spearheading 5G deployment to those grappling with basic connectivity, the disparity is striking. The 82 percentage-point gap in Internet penetration across the region illustrates this reality. Closing these gaps will require tailored strategies that account for each country’s unique socio-economic and geographic context. The concept of universal and meaningful connectivity (UMC) serves as a guiding principle throughout this publication. UMC emphasizes not only access but also the quality of the online experience, ensuring that connectivity leads to tangible socio-economic benefits." (Foreword)
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"[...] While mobile broadband covers over 95 per cent of the population, disparities persist. High-income economies lead in 5G deployment and innovation, while lower-income countries face infrastructure, affordability, and digital literacy gaps. The urban-rural divide remains, and women and marginal
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ized communities still encounter barriers to digital inclusion. Closing these gaps is both an economic necessity and a social imperative, as digital transformation expands access to services and strengthens resilience. Small island developing States (SIDS) in the Pacific face distinct challenges due to their geographic isolation, small populations, and vulnerability to climate change. Reliable connectivity is crucial for economic development, disaster resilience, and access to essential services. To sustain the region’s momentum, achieving universal and meaningful connectivity (UMC) is a policy imperative. UMC enables people to access knowledge, build livelihoods, and connect with their communities while also driving economic growth through digital trade, e-commerce, and innovation. Achieving this goal requires strengthened digital skills, improved regulatory frameworks, resilient infrastructure, and inclusive innovation ecosystems." (Foreword)
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"This publication provides an in-depth look at digital development across the region, revealing both substantial progress and areas where challenges persist. Internet use is widespread, with nearly nine in ten people online. In a milestone achievement, the Americas is the only region to have fully b
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ridged the gender gap in Internet use, with women now more likely to be online than men. Yet, the region’s digital landscape is also defined by contrasts. While North America benefits from advanced policy and regulatory frameworks, parts of Latin America and the Caribbean continue to face barriers in infrastructure deployment, affordability, and regulatory capacity. This is particularly the case for the region’s small island developing States (SIDS) and landlocked developing countries (LLDCs). These disparities highlight the importance of targeted policies and enhanced regional cooperation.
The region must also respond to growing cybersecurity and environmental challenges. The Americas generate nearly a quarter of the world’s e-waste, yet recycling rates remain low and formal collection systems are lacking in many countries. Advancing green digital policies and implementing extended producer responsibility mechanisms will be vital for sustainable digital growth. Reliable, granular, and timely data is essential for designing effective, targeted interventions and supporting progress toward UMC. While the region benefits from strong statistical capacity and several global data leaders, gaps remain – particularly in disaggregated data by gender, age, location, and socio-economic status. This report also highlights powerful examples of progress – from community networks and disaster resilience efforts to initiatives that empower girls and women through digital skills." (Foreword)
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"This publication reveals that the gap between ambition and reality remains wide. Mobile broadband coverage has expanded rapidly, offering most of the population the possibility of going online. And yet, only 38 per cent of the population currently uses the Internet—the lowest rate among all ITU r
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egions. But adoption is just the beginning. Universal and meaningful connectivity (UMC) is a new imperative. Achieving UMC means not only ensuring that everyone can access and use the Internet, but also that they can do so safely, productively, and affordably—whenever and wherever needed. In Africa, this possibility remains the privilege of a few. Gaps in affordability, digital skills, and connectivity quality disproportionately affect rural communities, women, and lower-income populations. These divides are leaving millions behind as the digital economy advances. The challenge is especially acute for Least Developed Countries (LDCs), which make up more than half of the countries in the region. Many of these nations face multiple, compounding barriers to digital inclusion, and require targeted, sustained support.
At the same time, this publication offers reasons for optimism. Africa is home to a growing number of digital pioneers—countries, communities, and individuals who are leading innovative approaches to e-waste management, digital entrepreneurship, accessibility, and regulatory excellence. The case studies in this report demonstrate the transformative power of digital technologies when supported by local leadership, inclusive policies, and international cooperation. Better data is essential to closing the digital divide. Africa faces the greatest connectivity challenges yet has the fewest resources—and the least data. Investing even modestly in measurement can yield outsized returns by identifying where needs are most acute, and which interventions will have the greatest impact." (Foreword)
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"This publication offers a comprehensive overview of digital development in the CIS region. The data reveal a region where nine in ten people are online—well above the global average—and where mobile broadband networks now cover virtually the entire population. These are important milestones. At
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the same time, disparities remain between countries and communities. Fixed broadband is still out of reach for many, ICT regulation is uneven, and digital skills remain limited in key areas. Seven of the nine CIS countries are landlocked, which presents unique challenges for international connectivity, infrastructure deployment, and access to global Internet infrastructure. These constraints make regional collaboration particularly important—not only for physical infrastructure development but also for the harmonization of policies and regulatory frameworks. The second part of this report features case studies that illustrate how digital initiatives are making a tangible impact across the region. From expanding rural broadband access to enhancing youth entrepreneurship and strengthening cybersecurity readiness, these stories highlight the diversity of challenges—and the creativity of responses—emerging across the CIS." (Foreword)
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"Ghana is among Sub-Saharan Africa’s leaders in digital transformation. Over the past decade, the government has put the key institutions, legislative frameworks, strategies, and policies in place that are necessary to drive change. The Ministry of Communications and Digitalization leads and coord
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inates development and implementation of a core set of policies and strategies that are digitally transforming the government, economy, and society. The ICT for Accelerated Development (ICT4AD) Policy has guided this journey for more than a decade. A new Digital Economy Policy is drafted and under review to drive the next stage of Ghana’s digital development. The National Financial Inclusion and Development Strategy and the National Cyber Security Policy and Strategy have also been key. Ghana adopted an inclusive approach to developing its cybersecurity strategy, which contributed to improved cybersecurity capacity and considered citizens’ online safety and freedoms. However, a clear strategy for protecting critical national infrastructure is missing. Ghana has been a pioneer and champion of digital government transformation in West Africa over the past decade, with funding and support from the World Bank. Important whole-of-government platforms and services have been put in place, including the Government Wide Area Network (GWAN), which provides internet connection to more than 1,000 district assemblies, hospitals, police stations, and post offices across the country; a National Data Center; the Smart workplace suite, which includes email and productivity tools for government employees; and Ghana.gov portal, a one-stop-shop for citizen services. Still, digital government transformation is incomplete. Easy, efficient, online government services are in demand, but the Ghana.gov portal options are limited, and most major government service providers have their own separate online services portals. The national identity Ghana Card could enhance digital service delivery by providing a universally recognized, secure, and easy-to-use means of digital identification and authentication for citizens when accessing both public and private digital services, but the current identification system is not integrated with other government-operated databases, significantly reducing its many potential applications. The Regional Coordinating Councils, and metropolitan, municipal, and district assemblies (MMDAs) are just now embarking on the digital transformation journey. The Ministry of Local Government and Rural Development coordinates their efforts. Challenges for Ghana’s remaining efforts at digital government transformation include adequate funding to manage and maintain its connectivity and data center infrastructure, affordable internet for regional governments, inadequate digital literacy and skills among mid-level and regional staff, or related national training programs. A big skill gap exists in cybersecurity; Ghana faces a deficit of skilled cybersecurity professionals. The government also needs to improve efforts at stakeholder engagement and awareness-raising when developing new policy proposals." (Executive summary, pages 11-12)
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"During the survey period of 2019-2021, the Indian media economy grew by 21% to reach gross revenues of $US 66.52bn (excluding publishing). The overall pattern of growth was unevenly distributed across four component divisions: telecoms and internet infrastructure with growth of 23% (2021 revenues o
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f US$ 49.22bn), core internet services (including online advertising) with growth of 122% (2021 revenues of US$ 3.38bn), audiovisual media content (traditional and online) with growth of 22.5% (2021 revenues of US$ 12.38bn), and newspapers, with a 32% decline in revenues (2021 revenues of US$ 1.54bn for the ten leading firms). Within each of these divisions, there are disparities in revenue growth across sub-sectors, trending in favour of mobile digital formats. One consequence of these developments is a marked increase in the concentration of media infrastructure and distribution businesses, and another is an increase of crossownership across previously distinct areas of media content. Trends towards monopoly and complex interactions between national and international interests in the media economy are mapped out in this report across different levels of the media stack. The survey period of this particular report also serves to illustrate the significant challenges faced across the Indian media economy during the height of the global COVID-19 pandemic. Capturing both this period of crisis and underlying trends in the transformation of the media economy in India, this report also seeks to begin addressing the lack of systematic data driven accounts of developments in Indian media markets." (Executive summary)
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"The analysis in this report relies on a detailed and comprehensive analysis across 22 distinct markets within three broad sets of industries: (a) Telecommunications and internet access, (b) Online and traditional media services, and (c) Core internet sectors. Through this structured approach, the r
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eport aims to provide a nuanced understanding of the evolving trends within Mexico's communication system and to address a simple yet profoundly important question: are the media—individually and collectively— becoming more or less concentrated? The data presented in this report reveal a pervasive trend of high concentration across nearly all sectors under examination. The majority of sectors demonstrated a high degree of concentration according to the Hirschman Herfindahl Index (HHI), with the Pay TV market recording a substantial HHI of 4444 points, and the Free-to-Air TV market following closely with 3522 points. To be sure, a few sectors bucked such trends, with radio, fixed telephony and internet access markets, for example, all registering HHI scores in the moderate range of the scale, as reported by the Federal Telecommunications Institute (IFT)." (Executive summary, page 1)
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"Turkey’s network media economy witnessed substantial growth between 2019 and 2021, especially in the wireless, digital music, digital games, and internet advertising sectors. All told, revenue increased sharply over this period from TRY 65.7 billion to TRY 95.1 billion. This, in turn, was nearly
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a five-fold increase from 2011, when a previous iteration of this study put total revenue across the media economy at TRY 20.4 billion. At the same time, however, traditional content media such as broadcast radio and television, newspapers, magazines, and books experienced minimal growth. The growth in digital content media is the outcome of a number of factors, including but not limited to the increase in mobile device ownership and internet access as well as the shift towards consumption of online information and entertainment. In telecoms and internet access services, Turk Telekom, Turkcell, and Vodafone consolidated their dominance across wireline, wireless, and ISP sectors due to the wellknown forces that drive high levels of concentration within each of these industries—extremely high fixed costs of investment, economies of scale and scope, and network effects—as well as the absence of cross-ownership restrictions. In broadcast television and newspaper sectors, Kalyon and Demiroren, two major conglomerates known for their close ties with the AKP government, wield significant influence. In broadcast television, state-owned TRT maintained its status as one of the key players. Foreign companies secured substantial market shares in various sectors, such as Vodafone in wireline, wireless, and ISP sectors; beIN Media in multichannel video distribution, and CJ Group, UIP, and Warner Bros. in film exhibition. Tech giants Alphabet, Meta and Microsoft dominated core internet sectors." (Conclusion, pages 50-51)
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"Between 2019 and 2021, the combined income of all the sectors studied increased by 44%. The sector with the most significant percentage growth is internet advertising, impacting other traditional media industries (newspapers, radio, and television) which have experienced a decrease in relative mark
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et share. Within the telecommunications sector, notable increases in income from ISPs, stable revenue for mobile telephony, and a decline in revenue from fixed telephony and the multichannel video distribution (MCVD) are observed. Overall, high levels of concentration exist in the media, telecommunications, and internet industries. The internet applications sector shows the highest concentration according to the CR4 indicator, followed by telecommunications, and then the media and cultural industries. When considering the HHI indicator, online news and the written press exhibit lower levels of concentration. Television demonstrates moderate yet important concentration. Compared to Argentina and Brazil, Chile has a higher number of broadcast TV channels competing for audience interest. Conversely, certain internet services showcase very high HHI values, hinting at near-monopoly situations. Over the three years under review, there is relative stability aside from declines in audiovisual streaming services. Netflix, initially facing challenges in Latin America, is now encountering heightened competition." (Executive summa[internal remarks]
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"The Tanzania DECA report presents the findings and recommendations of the Tanzania DECA. It outlines the key aspects of Tanzania’s digital ecosystem and provides 13 recommendations for creating a more inclusive, safe, and enabling environment. Guided by USAID/Tanzania priorities: i) foundational
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skills of children below age 15; ii) increasing empowerment, productivity, and engagement of Tanzanians aged 15 to 35; and iii) strengthening capacity of state and non-state actors to benefit future generations, the DECA process included desk research, consultations with USAID/Tanzania technical offices, and 76 key informant interviews with stakeholders from civil society, academia, and the private and public sectors. Key findings include: while the Government of Tanzania prioritized increasing connectivity for all citizens over the last two decades, last-mile connectivity gaps persist; there is a large usage gap in Tanzania that is attributed to factors including lack of device and mobile broadband affordability, low levels of digital literacy, and a dearth of locally relevant content; while there has been greater openness over the past two years, nearly all of the restrictive laws remain in place and prospects for amending or repealing them remain uncertain; the government is committed to developing and promoting digital government services and systems and often relies on software solutions developed in-house; while the government has a National Cyber Security Strategy (NCSS) 2018-2022 that outlines a comprehensive framework for detecting, preventing, and combating cyber threats, the strategy is not shared widely or publicly; mobile financial services are at the forefront of digital financial services uptake; Tanzania’s startup ecosystem is growing, with startups in a variety of sectors, although it is in its infancy and not yet enabled by explicit policies or regulations; E-commerce is in early stage development in both supply and demand. Weak enabling factors such as logistics infrastructure, addressing systems, and consumer protections regulations prevent the sector from realizing its full potential." (https://www.usaid.gov/digital-development)
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"The Mali Digital Ecosystem Country Assessment (DECA) report presents the findings and recommendations of the Mali DECA. It outlines the key aspects of Mali’s digital ecosystem and provides 11 recommendations for creating a more inclusive, safe, and enabling environment. Guided by 3 USAID/Mali pri
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orities, which include i) improved governance for stronger democratic institution; ii) solidified and deepened development gains in targeted areas; and iii) improved outcomes across the humanitarian, development, and peace nexus to save lives and increase resiliency, the DECA process included desk research, consultations with USAID/Mali technical offices, and 63 key informant interviews with stakeholders from civil society, academia, and the private and public sectors. Key findings include: Mali has made great strides in building out its Information and Communications Technology (ICT) infrastructure, but political instability and conflict hinder further investment; the Government of Mali’s commitment to digital development is aspirational, but existing services, policies, and governance are at an early stage; Mali does not have a central policy or regulation guiding the digitization of government services and systems; Mali’s civil society and media have enjoyed historical freedom of expression, but new policies threaten the freedom of the press and increase organizations’ needs for cybersecurity awareness and tools; insurgent groups are accelerating their use of social media for propaganda dissemination and Mali’s broader population needs better tools to counter disinformation; Mali does not have a policy framework for guiding the development of the e-commerce sector; Mali’s tech startup scene lacks true innovation or competition and operates informally in an unfavorable environment." (https://www.usaid.gov/digital-development)
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"The Honduras Digital Ecosystem Country Assessment (DECA) report presents the findings and recommendations of the Honduras DECA. It outlines the key aspects of Honduras' digital ecosystem and provides 9 recommendations for creating a more inclusive, safe, and enabling environment. Guided by USAID/Ho
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nduras priorities, which include i) facilitating a systems change approach - social, economic, justice and security, environmental, education; ii) partnering and co-creating with the private sector to capitalize on shared values, forster innovation, and facilitating joint investment where interests align; and iii) generating opportunities for citizens - especially youth - to actively engage and invest in their future in Honduras, the DECA process included desk research, consultations with USAID/Honduras technical offices, and 76 key informant interviews with stakeholders from civil society, academia, and the private and public sectors. Key findings include: digital transformation is a priority of President Xiomara Castro’s new administration; an outdated telecommunications legal and regulatory environment is hindering connectivity expansion, affordability, and accessibility; efforts to digitize education are succeeding, but digital literacy lags and requires a concerted strategy; there are not effective data protection and cybersecurity regulations; the Government of Honduras lacks the capacity to prosecute digital crimes; there is a focus on countering mis- and disinformation by civil society, but a joint strategy is required for greater impact; the level of financial inclusion continues to be low due to systematic weaknesses, such as poor connectivity infrastructure, and supply-side factors, such as the lack of relevant traditional and digital financial services; e-commerce is slow to take off in Honduras, except in the two largest cities, Tegucigalpa and San Pedro Sula; the digital talent pool does not currently meet the labor market demand." (https://www.usaid.gov/digital-development)
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"The Guatemala DECA report presents the findings and recommendations of the Guatemala DECA. It outlines the key aspects of Guatemala’s digital ecosystem and provides nine recommendations for creating a more inclusive, safe, and enabling environment. Guided by USAID/Guatemala priorities: i) partner
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with the Government of Guatemala and other stakeholders to increase economic prosperity, inclusion, and stability in areas with high irregular migration; ii) partner with the Government of Guatemala and other stakeholders to strengthen effective and accountable governance to improve quality of life and reduce irregular migration; and iii) partner with the Government of Guatemala and other stakeholders to improve justice and security to reduce irregular migration, the DECA process included desk research, consultations with USAID/Guatemala technical offices, 76 key informant interviews with stakeholders from civil society, academia, and the private and public sectors, and five focus group discussions with USAID project participants. Key findings include: Guatemala does not have a central strategy or policy for the digitalization of government services or systems; while Guatemala is home to relatively high network coverage, gaps in internet use remain and innovative solutions face regulatory barriers; the digital divide persists across gender, geography, income, education and literacy, and ethnicity, and was exacerbated by the COVID-19 pandemic; digital rights are insufficiently protected and disinformation and harassment are present in the online space; over the last decade, the Government of Guatemala adopted long-term policies to support the development of the digital economy; progress is unclear but data show there has been some impact on financial inclusion; although in its early days, there is unprecedented growth in Guatemala’s startup ecosystem, specifically FinTech." (https://www.usaid.gov/digital-development)
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"The El Salvador Digital Ecosystem Country Assessment (DECA) report presents the findings and recommendations of the El Salvador DECA. It outlines the key aspects of El Salvador’s digital ecosystem and provides 10 recommendations for creating a more inclusive, safe, and enabling environment. Guide
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d by USAID/El Salvador priorities, which include i) security increased for likely migrants; ii) jobs and income potential increased for likely migrants; and iii) government responsiveness, accountability, and transparency improved, the DECA process included desk research, consultations with USAID/El Salvador technical offices, and 101 key informant interviews with stakeholders from civil society, academia, and the private and public sectors. Key findings include: digital transformation is a priority for El Salvador; a weak regulatory environment and the lack of clear government strategies have held back digitization efforts; stakeholders frequently cite improving digital connectivity and citizens’ digital literacy skills as recommendations for greater digital adoption; cybersecurity policy and initiatives are underdeveloped and the awareness of effective defense measures is low across the digital ecosystem; most Salvadorans are still unbanked. Sixty-four percent of Salvadorans have no financial institution (traditional bank or mobile money) account. Only 11 percent of Salvadorans had a mobile money account as of 2021; GOES embraced bitcoin in September 2021, spotlighting El Salvador on the world stage; the COVID-19 pandemic spurred digital uptake among micro, small, and medium enterprises (MSMEs)." (https://www.usaid.gov/digital-development)
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"The Bangladesh Digital Ecosystem Country Assessment (DECA) report presents the findings and recommendations of the Bangladesh DECA. It outlines the key aspects of Bangladesh's digital ecosystem and provides 10 recommendations for creating a more inclusive, safe, and enabling environment. Guided by
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three USAID/Bangladesh priorities, which include i ) improved democratic systems that promote transparency, accountability, and integrity; ii) enhanced opportunities for an inclusive, healthy, educated society, and a robust economy; and iii) strengthened resilience to shocks and stressors, the DECA process included desk research, consultations with USAID/Bangladesh technical offices, and 81 key informant interviews with stakeholders from civil society, academia, and the private and public sectors. Key findings include: Bangladesh’s digital ecosystem has steadily evolved over the last decade; the Government of Bangladesh (GoB)'s Vision 2021 and Vision 2041 underscore the importance of Digital Bangladesh and have been drivers for digital transformation across the country. However, undefined roadmaps and uneven knowledge of digitalization among government officials undermine GoB’s efforts; limited digital literacy is a key barrier across all aspects of the ecosystem; connectivity is affected by poor quality of services and lack of affordable data; a growing ecosystem of locally relevant content is key to closing the usage gap; barriers in terms of funding and understanding user needs remain; Bangladesh ranks Number One in South Asia on the e-government academy’s National Cybersecurity Index (NCSI) in terms of the availability of necessary laws and policy, but there is significant room for improvement when it comes to the strength of implementation across the ecosystem; misinformation and disinformation are widespread in the digital sphere; mobile financial services are expansive in Bangladesh and increasingly inclusive; e-commerce and the tech startup environment have grown quickly due to an increase in international and domestic investments and an active private sector; an expansive digital talent pool exists, but they are not trained to their fullest potential, hindering their income potential and Bangladesh’s growth trajectory." (https://www.usaid.gov/digital-development)
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