"Focusing on the internet as a foundational technology, this paper begins by summarising recent developments in digital inclusion theory, particularly as this relates to developing countries. It sets out a framework of core components of digital inclusion - including access/use, quality of access/us
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e, affordability, and digital skills - and briefly considers policy implications. The paper then surveys the ways these components are currently measured in household and firm surveys and by international organisations, highlighting some of the often-overlooked weaknesses of current measures, and suggesting possible improvements. The paper also reflects on potential applications of (and risks associated with) new ways of measuring digital inclusion using big data. Lastly, building on the framework developed, the paper reviews the empirical literature on ‘digital divides’ in developing countries, and makes suggestions for how future research could become more rigorous and useful." (Abstract)
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"This guide was created to drive conversations within technology entities to reconsider and reconceptualize how they approach inclusive design practices. Historically, inclusion has been a “nice-to-have” add-on within digital platforms, and as such, discriminates against and excludes a large pro
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portion of the world, based on factors such as race, gender, class, ability, sexuality, geolocation, language, religion etc. The guide is intended to serve as an exercise in thinking about diverse perspectives and needs of unique users when developing programs, policies and platforms. We would like to note that in this guide, accessibility is used interchangeably to refer to ‘access to the internet’ or as used in disability rights." (Introduction)
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"O capítulo 1, “Reconhecimento e representação: sobre vozes, epistemicídio e resistências”, investiga e discute as formas, contextos e a constituição sóciohistórica, econômica e cultural da sociedade brasileira contemporânea e de seus grupos estigmatizados e precarizados, enfatizando
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o papel da posse, acesso, uso e apropriações diferenciadas das TIC. Na mesma direção, o capítulo 3, “A nova geração de telefonia móvel 5G já nasce com data de validade”, antecipase e se concentra na crítica dos modos como a inovação tecnológica digital, como conduzida no Brasil, vêm carrear novas formas de exclusão, opressão e sofrimento social. A partir da perspectiva original de Rheingold (1994) sobre as comunidades virtuais, em certa medida ingênua, pois que baseada em partilhas cordiais entre os indivíduos, outros pensadores vêm agregando elementos adicionais, mais críticos e problematizadores, capazes de contemplar conflitos e desigualdades de poder na luta e na militância política no ciberespaço e na cibercultura. Para contribuir com essa discussão, o capítulo 2, “Dimensões interseccionais da vulnerabilidade digital no Brasil”, introduz e expande a compreensão do fenômeno e dos conceitos associados às vulnerabilidades digitais, apontando para a necessidade da construção crítica de uma educação midiática focada na superação das condições da exclusão digital e na construção de cidadãos autônomos – e na (re)construção de suas vozes sociais, sua expressão e suas justas reivindicações materiais e simbólicas, na participação democrática. O tema é retomado de forma aprofundada no capítulo 4, “Educação midiática para a vida online: descolonização, diferença e alteridade”, que sinaliza a necessidade e a urgência de políticas, ações, iniciativas e medidas da educação popular no âmbito do aprendizado das, pelas e para as mídias digitais." (Apresentação, página 7-8)
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"Entre os achados do trabalho quantiqualitativo que partiu de um universo de 229 participantes: lideranças e militantes da cidade, do campo, das florestas e das águas das diferentes regiões brasileiras. Destaca-se que 47% do público entrevistado tem dificuldade no uso da internet; pessoas negras
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e pardas usam mais celulares; 59,1% das associações contatadas não têm área de informática. As constantes mudanças no mundo digital têm consequências direta nas práticas cotidianas de uso social e apropriação das tecnologias de informação e comunicação (TIC). Essas mudanças alteram drasticamente as formas de representação de interesses, seja na área econômica, política, social, cultural, religiosa, sindical/ associativa e tecnológica, além de Influenciar o processo de construção das agendas, a tomada de decisão política, a formação de lideranças e também as políticas públicas. Por exemplo: cerca de 83% da população do Brasil tem acesso à internet no Brasil, no entanto, desse total, 58% das pessoas têm acesso apenas pelo celular. As desigualdades ficam ainda mais em evidência quando analisamos a situação de negros, periféricos, quilombolas, LGBTQIA+, mulheres e idosos. Por isso, a pesquisa é uma ferramenta para elaborar políticas públicas mais inclusivas." (https://institutolula.org/instituto-lanca-livro-sobre-transformacao-digital-nesta-terca)
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"Nepal’s digital ecosystem does not yet meet the needs of all Nepalis and runs the risk of falling further behind. Over the past decade, mobile phones, and mobile internet have become increasingly widespread in Nepal; however, the government’s capacity to implement digital policies and solutions
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has not kept pace with Nepalis’ embrace of the internet. In the coming years, equitable access for all Nepalis, establishment of internet connectivity in remote areas, and safe internet use practices for the digitalization of Nepal’s economy are just some of the key challenges that the country will face." (Executive summary)
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"The Zambia Digital Ecosystem Country Assessment report outlines the key aspects of the country's digital ecosystem and provides recommendations for the international development community to create a more inclusive, safe, and enabling environment to achieve development outcomes." (https://www.usaid
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.gov/digital-development)
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"Key findings include: 1. Peru’s digital ecosystem is one of many contrasts. There have been sustained advances over the last 30 years in connectivity, digital literacy, digital rights, digital government, and the digital economy; 2. Challenges in digital policy implementation and coordination cap
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acity slow efforts to remedy digital divides and secure important digital safeguards; 3. The dense Amazon and the Andes mountains challenge the success of traditional models for rural connectivity; 4. Improving digital literacy for all Peruvians is a central element of the government’s strategy for inclusive digital transformation; 5. Regulations in the digital space are at odds with the protection of basic digital rights, such as freedom of expression online; 6. Civil Society Organizations (CSOs) struggle to carve out a role to influence the digital ecosystem; 7. Peru’s enabling environment for digital financial inclusion in terms of policy and regulation is positive, but challenges remain in terms of product offerings and customer uptake; 8. International and regional players dominate Peru’s growing e-commerce landscape. Technology startups are hitting their stride, but continue to face a multitude of challenges. Technology remains out of reach for the country’s large base of informal micro-, small, and medium enterprises." (https://www.usaid.gov/digital-development)
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"Key findings include: Moldova is home to a competitive telecommunications market, affordable internet, and well developed internet infrastructure, much of which has been achieved over the last 10 years; cybersecurity implementation and capacity have not kept pace with policy development. The govern
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ment introduced regulatory and policy measures on cybersecurity in an effort to harmonize with EU protocols. However, implementation requires support due in part to a fragmented cybersecurity ecosystem, a shallow cybersecurity talent pool, and gaps in government technical capacity; digital literacy is a clear policy priority and Moldova is on par with its regional counterparts when it comes to the public’s general digital skill levels; Moldova’s digital government systems and services are advanced with more than 200 public services partially or fully digitalized; Moldova has a relatively open environment in terms of internet freedom but gaps persist with regard to key legislation on data protection, access to information, and the protection of children and youth from digital harms; The ICT sector is experiencing exponential growth, but it is afflicted by an undersupply of technically skilled talent and a shortage of promising technology startups; while the National Bank of Moldova does not have a dedicated financial inclusion unit or a strategy to improve outcomes, e-commerce is at the forefront of the government’s agenda." (https://www.usaid.gov/digital-development)
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"Key findings include: Connectivity infrastructure is fairly well developed in coastal urban areas but lags behind in Libya’s sparsely populated southern region; COVID-19 has accelerated the adoption of digital tools and services across sectors; however, Libyans are reluctant to adopt new tools du
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e to unfamiliarity with specific platforms, lack of trust, lack of digital literacy, or when they feel these tools and services are unnecessary; Many Libyan internet users are “Facebook literate,” but are less familiar with more advanced digital tools such as online payments; Libya’s decade-long conflict and instability have limited the House of Representatives' ability to clarify roles, and responsibilities, and to pass new legislation. Laws from the previous regime are still technically in force; The government is prioritizing digitalization; however, there are significant barriers to execution. These are tied to inadequate digital infrastructure, a piecemeal approach rather than an overall strategy, and insufficient legal and regulatory frameworks; Libyan government institutions have uneven cybersecurity capabilities and there is no information publicly available on cybersecurity strategies, data privacy laws or authority, or effective cyber crisis management; Civil society organizations and journalists have limited capacity to respond to cyber attacks and online harassment, often leading to self-censorship." (https://www.usaid.gov/digital-development)
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"The Eastern and Southern Caribbean (ESC) Regional Digital Ecosystem Country Assessment (DECA) report presents the findings and recommendations of the DECA, covering 11 ESC countries: Antigua & Barbuda, Barbados, Dominica, Grenada, Guyana, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenad
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ines, Suriname, The Bahamas, and Trinidad & Tobago. The report outlines the key aspects of the region’s digital ecosystem and provides 10 recommendations for the international development community to create a more inclusive, safe, and enabling environment to achieve development outcomes in these small island nations. Guided by two USAID/ESC priorities, i) improving government accountability and transparency; and ii) strengthening community resilience, the DECA process consisted of desk research, consultations with USAID/ESC technical offices, and 63 key informant interviews with stakeholders across the region from civil society, academia, and the private and public sectors." (https://www.usaid.gov/digital-development)
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"Key findings: Overcoming the digital divides between men and women and urban and rural populations requires long-term planning and resource commitments that include broad stakeholder engagement and coordination [...] The public’s appetite for online content is growing, but accessible, diverse, hi
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gh-quality educational and professional content in local languages is sorely lacking [...] High, unmet demand for digital and IT talent and a weak digital startup ecosystem are critical bottlenecks to growing Uzbekistan’s domestic IT sector and driving digital transformation across the economy [...] The COVID-19 pandemic has strengthened the Government’s commitment to digital transformation of the health sector." (Executive summary, page 12)
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"O presente estudo dialoga com lideranças e com grupos que se encontram na base das organizações sociais: os militantes e ativistas . A inclusão de ativistas e militantes na investigação, como ocorreu na 1ª Etapa da Pesquisa, em 2021, permitiu olhar os dois lados dos processos de representati
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vidade, mobilização e atuação no mundo digital. Pensar representatividade e inclusão digital à luz da democracia implica a procura constante de um olhar atento no sentido de incluir populações fragilizadas. Grupos que geralmente não são escutados nem contemplados em projetos, mesmo nos movimentos sociais. Nesta 2ª. etapa da pesquisa, acompanhamos lideranças de entidades com representação nacional, ligadas à Central Única dos Trabalhadores (CUT) mas também dedicamos a atenção a ativistas, militantes e lideranças entre a população 60 anos ou mais e a população LGBTQIA+. A escolha ocorreu porque na primeira fase do estudo, em 2021, a população 60 anos ou mais e a população LGBTQIA apareceram como os públicos mais esquecidos na hora de realizar projetos, segundo as respostas das lideranças de movimentos sociais." (Página 9)
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"This white paper seeks to unpack the use of Indigenous or non-majority language in the existing digital landscape. This ties into ideas about digital colonialism (Kwett, 2022), wherein hegemonic, or dominant, languages are threatening and jeopardising the ability for local language speakers to expr
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ess themselves and communicate in digital spaces. We hope to analyse a sample of existing scholarship on digital inclusion to examine how it plays out specifically through the use of local language on social media. We map key issues at work when local languages are used on social media platforms. These may concern issues that build on the theme of the digital divide to raise questions about digital equality, participation, citizenship, belonging and identity. Through this white paper, we aim to understand how the digital onboarding of language may empower, limit, extend and enrich user engagement. We also seek to unpack themes of access, safety and usability that the average user in these contexts may experience when using digital platforms for communication and daily life." (Aim of the paper, page 4)
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"Fernanda R. Rosa explores the Indigenous networks, principles, and practices of internet infrastructure building and sharing in Tseltal and Zapoteco sovereign territories in Chiapas and Oaxaca, Mexico. More specifically, she uses the concept of shared networks to examine “the first mile signal-sh
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aring practices” (page 8) among these underserved Indigenous communities and highlight their active participation in designing their own first mile infrastructure as “internet codesigners” (page 8). The paper draws on extensive fieldwork that Rosa conducted in 2017 among different institutions and actors in Chiapas and Oaxaca - two states with the lowest Internet connectivity rates in Mexico - and illuminates it is the local community members, rather than the big internet service providers (ISP), that truly drive the first mile internet connection." (https://www.asc.upenn.edu)
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"Este trabajo de investigación examina el surgimiento de las redes compartidas en comunidades tseltales y zapotecas de Chiapas y Oaxaca (México): la primera milla de señal de internet compartido que articulan la infraestructura de interconexión y los valores de convivencia para extender el inter
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net a zonas donde los servicios de los grandes proveedores de internet existentes no son satisfactorios o no están disponibles. En los estudios de caso analizados, los pueblos indígenas se convierten en co-diseñadores de internet al crear la infraestructura de sus propias redes locales e interconectarse con el internet global. Este documento sostiene que se materializa un híbrido a nivel de la interconexión de redes cuando la comunalidad o la forma de estas comunidades, apoyada en frecuencias sin licencia del espectro electromagnético, torres, antenas de radio, tejados de casas, routers y cables, se une a los valores de los proveedores de servicios de internet y a sus políticas. Las redes compartidas son el resultado de lo que estos arreglos establecen y limitan así como la evidencia de las vívidas luchas de las redes indígenas latino-céntricas hacia un internet pluriversal." (Resumen)
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"This edited collection explores the role of digital inclusion in the welfare and social inclusion of vulnerable people. With interdisciplinary contributors from six continents, working in diverse fields such as digital media studies, social computing, community informatics and cultural studies, the
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collection brings together theoretical and applied research evidence on three vulnerable population categories: ethnic minorities, older people and people with disabilities. Each section is accompanied by a critical commentary on the research insights presented, from third sector community and policy experts. The collection explores whether vulnerable populations face similar experiences and challenges in relation to their digital inclusion status, stressing the central presence of intersectionality, and arguing for the inclusion of the age, ethnicity/immigration status and disability aspects of one's identity. At the same time, it argues for multi-directional action that tackles intersectional discrimination in the digital realm on behalf of more than one single population category or group. Challenging popular discourse on the overcoming of digital inequalities in the West, this essential book contends that accounts of non-western contexts do not focus on the parameter of vulnerability or on particular population groups." (Publisher description)
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"The Serbian government prioritizes digitalization. Serbia’s digital transformation accelerated in 2017 with the government’s focus on building a digital government, or “digitalization” as defined by Serbians, and Serbia’s participation in the Digital Agenda for the Western Balkans. As one
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Serbian official described it, digitalization refers to the “fundamental changes reflected in the emergence of an efficient, economical, and transparent public administration.” Although there is no comprehensive national policy for Information and Communications Technology (ICT), Serbia’s digital agenda includes initiatives ranging from expanding connectivity to developing the ICT industry. Prime Minister Brnabic has been a champion for digitalization, and digital transformation will continue to be a key priority in the coming years. Digital connectivity infrastructure in the country is strong and growing. Fourth-generation (4G) mobile broadband covers more than 90 percent of the population. The government and top mobile network operators (MNOs) plan to deploy 5G networks in the near future. Donors such as the European Union (EU) support the expansion of fiber-optic connectivity to connect rural schools. China’s Digital Silk Road Initiative has had a substantial role in building Serbia’s digital infrastructure, ranging from Safe City infrastructure to providing cloud infrastructure and developing an artificial intelligence (AI) platform for the government. During the COVID-19 pandemic, the government swiftly embraced online schooling and expanded digital government services. Fragmentation and uneven levels of buy-in across the executive branch hinders Serbian digital government efforts. Serbia’s approach to multi-stakeholder internet governance has also been uneven, with industry and civil society stakeholders lamenting a lack of public engagement. Serbian civil society is working to protect digital rights and freedoms. A growing network of organizations in Serbia and across Southeast Europe is working to protect free expression online, promote information security, and publicize digital rights violations." (https://www.usaid.gov/digital-development)
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"The digital economy, including cross-border services, digital trade, and electronic commerce (eCommerce), contributes to democratic and economic development by expanding market access for local businesses, promoting inclusive trade, creating jobs, and increasing tax revenue for governments to provi
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de essential services. As the scope of digital innovation expands around the globe, so must appropriate considerations for harmonized national and regional policies and regulations to facilitate greater economic competitiveness and inclusiveness while respecting human rights and online freedom. Harnessing opportunities and limiting barriers to equitable participation in the digital economy has become even more important since the start of the coronavirus pandemic (COVID-19), which resulted in online global data traffic rising by 20 percent. As people continue to rely on digital platforms and services more than ever before, it is crucial for diverse stakeholders including local business communities, civil society, media organizations, and governments to actively participate in multi-stakeholder discussions on the development and implementation of legislation and frameworks that impact the digital economy, from a national, regional, and Continental perspective.
This Roadmap to Reform of Africa’s digital economy is divided into three parts. Part one highlights the findings from engagements held by the Center for International Private Enterprise (CIPE) and the Collaboration on International ICT Policy for East and Southern Africa (CIPESA) on the various opportunities and challenges related to digital transformation in Africa in September 2019 in Addis Ababa, Ethiopia. This dialogue brought together representatives from chambers of commerce, civil society, media organizations, and governments across over ten African countries. Part two explores multi-stakeholder approaches to capitalizing on digital transformation opportunities in Africa. Finally, part three presents a series of case studies that illustrate the ways in which advocacy and multi-stakeholder engagement can advance the digital economy in Africa." (Executive summary)
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"ICTs have an enormous role to play in helping society adapt to the dislocations caused by the pandemic. This enhanced role comes in addition to the already central part that digital technologies have assumed in driving innovation, digital disruption and economic growth and development, particularly
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in emerging economies. It is critical, then, that national governments, regional cooperative organizations and NGOs collaborate with industry stakeholders to ensure that digital technologies are used as effectively as possible to soften the economic burden of the pandemic and ease, to the maximum extent possible, the social dislocations associated with it.
This report identifies four main themes that should be addressed globally by regional and national governments supported by national regulatory authorities and industry stakeholders: (i) addressing the digital divide; (ii) driving digital deepening; (iii) effecting digital transformation; and (iv) building digital resilience." (Executive summary)
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"The connection between digital and inequality has traditionally been understood in terms of the digital divide or of forms of digital inequality whose core conceptualisation is exclusion. This paper argues that, as the global South moves into a digital development paradigm of growing breadth and de
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pth of digital engagement, an exclusion worldview is no longer sufficient. Drawing from ideas in the development studies literature on chronic poverty, the paper argues the need for a new concept: “adverse digital incorporation”, meaning inclusion in a digital system that enables a more-advantaged group to extract disproportionate value from the work or resources of another, less-advantaged group. This explains why inequality persists – even grows – in a digital development paradigm. To help ground future research and practice on this issue, the paper inductively builds a conceptual model of adverse digital incorporation with three main component sets: the processes, the drivers, and the causes of adverse digital incorporation. The paper concludes with thoughts on a future research and practice agenda that seeks to deliver digital justice in the global South: a necessary reconfiguration of the broader components of power that currently shape the inclusionary connection between digital and inequality." (Abstract)
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