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Inclusive by Design: Accelerating Digital Transformation for the Global Goals. 10 Practices to Boost Digital Transformation at the Country Level

New York: UNDP (2022), 31 pp.
"Digital transformation must be made more inclusive if it is to contribute to realizing the SDGs. Deeper, fairer and inclusive digital transformation means that countries will enjoy important economic and social benefits, thus unlocking new opportunities, supporting economic growth, reducing poverty, improving public service delivery, and accelerating social protection programmes. This policy brief has offered inspiration from around the world. But ultimately, each country must take its own path. And while governments can act as stewards of digital transformation, all parts of society must collaborate for the greatest chance of success. Accelerating inclusive digital transformation demands a portfolio of interventions, and a holistic, whole-of-society approach to delivering them. This brief has outlined ten good practices that, when leveraged effectively, can set digital transformation efforts up for success. These practices should be selected carefully based on each country’s context - it is just as important for countries to decide what they will not focus on, because if everything is a priority then nothing is." (Conclusion, page 29)
Introduction, 3
Taking a whole-of-society approach, 5
Why inclusive digital transformation matters: illustrative benefits, 8
How can countries accelerate inclusive digital transformation? 10
Conclusion, 29