"The idea of capturing, storing and sharing knowledge so as to learn lessons from the past and from elsewhere – overcoming the boundaries posed by time and space – is far from being a new one. In recent years, a growing movement has emphasised the improved application of knowledge and learning a...s a means to improve development and humanitarian work. The movement has led to the widespread adoption of learning and knowledge-based strategies among the range of agencies involved in such work, including donor agencies, multilaterals, NGOs, research institutes, and the plethora of institutions based in the South, including national governments, regional organisations, and indigenous NGOs. This guide is aimed at staff working in all such organisations. There are 30 tools and techniques contained here, divided into five categories: i) Strategy Development; ii) Management Techniques; iii) Collaboration Mechanisms; iv) Knowledge Sharing and Learning Processes; and v) Knowledge Capture and Storage. Many of these tools are simple and trying them out requires nothing more than the desire to try something new, and the drive to ‘get on and do it’. Undertaking them effectively requires effective – sometimes advanced – facilitation and communication skills. Here, we have aimed to provide comprehensive accounts of how to apply such techniques, with a focus on the requirements of potential facilitators." (Introduction, p.2)
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"The concept of multi-stakeholder partnership (MSP) as an instrument for achieving development goals is sound, particularly when stakeholders with unique complementary strengths or core competencies add value to development efforts and pool their resources and assets in solving problems. But while m...any laud the virtues of MSPs, most are struggling to make them work. The central challenge seems to revolve around the nurturing of a working relationship based on trust, mutual respect, open communication, and understanding among stakeholders about each other’s strengths and weaknesses. Stakeholders from each sector bring their own organisational mandates, interests, competencies and weaknesses to partnerships. Without open acknowledgement of these factors, and without processes in place to facilitate negotiations among stakeholders for optimal outcomes, effective MSPs will not emerge ... Knowledge about MSPs as reflected in the contents of this publication is not perfect. It is meant to trigger debate and to serve as an open invitation for all stakeholders with MSP experiences in the area of ICT4D to share their perspectives and knowledge on the subject. What the GKP would like to obtain is a thorough and comprehensive understanding of how MSPs work and can be made to work effectively – knowledge which we ultimately intend to share with the rest of the world. The GKP is the world’s first MSP operating at the global level in the area of ICT for Development. It precedes the G8 Digital Opportunities Task Force (DOT Force) and the Digital Opportunities Initiative (DOI)." (p.iii-iv)
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