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Turning Social Listening Data Into Action: Barriers and Recommendations Observed Through a COVID-19 Rumor Response

Alejandro Posada, Rocio Lopez Iñigo, Jamie Sport

Internews (2022), 23 pp.

"[...] seven key informant interviews were conducted with humanitarian organizations that have been at the forefront of social listening projects throughout the COVID-19 pandemic. Although we anchored the research in the COVID-19 response, our findings suggest that the uses and impacts of social lis ... tening are applicable across all elements of humanitarian response besides COVID-19 and even beyond health. The paper is structured around three components: (1) the differences between what organizations are hoping for (expected results) and what they have observed so far (observed results) in relation to the impacts of social listening, (2) the major barriers affecting the utilization of findings derived from social listening, (3) a preliminary brainstorm around recommendations that could mitigate the effects ofthe barriers identified and contribute to a realization of the expected results. Interviewees expressed expectations for long-term and structural benefits from the ongoing use of social listening findings. The most common expected results include contributions to improved infodemic management that is receptive to community concerns, stronger community engagement, more responsive programming and policy design, and more collaboration between humanitarian and health actors. Our findings suggest that, although some of these structural promises have not yet been realized, significant foundations have been laid. Organizations have observed that social listening findings are already contributing to improvements in RCCE, internal adaptations of program design, growth and acceptance of social listening throughout organizations, and a growing influence on public health policy. Despite these important results, there are still major challenges preventing the realization of social listening as a transformational tool for humanitarian response. Thirteen major barriers were identified, which exist at every stage of the traditional social listening project workflow. For data collection and analysis, the study found that the qualitative nature of the data, the predominance of a social media-only listening approach without an offline component, a reliance on traditional engagement statistics, limited qualified human resources, and issues around collaboration all hamper the effective use of social listening findings." (Conclusion) more

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Information Sharing Protocol: Somalia

Inter-Cluster Coordination Group (ICCG);Somalia Information Management and Assessment Working Group (IMAWG) (2021), 12 pp.

"This Information Sharing Protocol (ISP) is designed to support data responsibility in Somalia. Data responsibility in humanitarian action is the safe, ethical and effective management of personal and non-personal data for operational response, in accordance with established frameworks for personal ... more

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An Assessment of Malawi Media in Disaster Risk Reduction: The Case of Cyclone Idai

Mwayi Chipambali (comp.)

Harare: UNESCO;Southern African Research and Documentation Centre (SARDC) (2021), 32 pp.

"A number of issues have been raised in this report that will help the media to improve on service delivery in disaster-related issues and to be prepared in disaster management. Not only the media has vowed to improve but also government institutions, humanitarian response organizations and media st ... more

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Communication is Aid: E-Learning Course

[London]: CDAC Network;Humanitarian Leadership Academy (2020)

"When disaster strikes people need food, shelter, water and safety. They also need information and they need to be able to communicate – with each other and with those trying to help them. Through information provision and dialogue it is possible to engage people actively in the response: enabling ... more

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Predictive Analytics in Humanitarian Action: A Preliminary Mapping and Analysis

Kevin Hernandez, Tony Roberts

Brighton (UK): Institute of Development Studies (IDS) (2020), 47 pp.

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Data Impact Assessments

Centre for Humanitarian Data (2020), 6 pp.

"• Data impact assessments determine the potential benefits and risks associated with data management. They are a critical component of responsible data management, but are often overlooked. • There are a wide variety of approaches to data impact assessments. Selecting the right assessment for a ... more

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Saving Lives and Changing Minds with Twitter in Disasters and Pandemics: A Literature Review

Hamed Seddighi, Ibrahim Salmani, Saeideh Seddighi

Journalism and Media, volume 1, issue 1 (2020), pp. 59-77

"Twitter is a major tool for communication during emergencies and disasters. This study aimed to investigate Twitter use during natural hazards and pandemics. The included studies reported the role of Twitter in disasters triggered by natural hazards. Electronic databases were used for a comprehensi ... more

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Google Scholar (7)

WorldCat (9)

The Routledge Companion to Media and Humanitarian Action

Robin Andersen, Robin Purnaka L. de Silva (eds.)

London: Routledge (2018), xxiv, 572 pp.

"In this moment of unprecedented humanitarian crises, the representations of global disasters are increasingly common media themes around the world. The Routledge Companion to Media and Humanitarian Action explores the interconnections between media, old and new, and the humanitarian challenges that ... more

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Improving Data on Missing Migrants

Frank Laczko, Ann Singleton, Julia Black (eds.)

Geneva: International Organization for Migration (IOM) (2017), xiv, 117 pp.

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South Sudan: Communication with Communities - Gaps and Needs Analysis. Disasters and Emergencies Preparedness Program, Baseline Study

Forcier Consulting;Internews;USAID (2016), vi, 52 pp.

"The Disaster and Emergency Preparedness Programme (DEPP), established by the Communicating with Disaster Affected Communities (CDAC) Network, focuses on establishing accountability on the part of emergency response actors in South Sudan to the affected population they serve. This baseline addresses ... more

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The Boda Boda Talk Talk Module. Part III: How to Guide

Internews (2016), 71 pp.

"This guide outlines the step-by-step processes and potential challenges that may arise in setting up a Boda Boda Talk Talk (BBTT) project. In it, you will find information and advice on everything from what equipment to purchase, to how to build relationships with other humanitarian actors, to recr ... more

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Humanitarianism in the Age of Cyber-Warfare: Towards the Principled and Secure Use of Information in Humanitarian Emergencies

United Nations Office for the Coordination of Humanitarian Affairs (OCHA) (2014), 19 pp.

"A more connected, data-driven humanitarian system creates an opportunity to save lives and reduce suffering, even as it raises concerns for privacy and security. On one hand, in a humanitarian crisis, in which any delay can cost lives, privacy concerns and consent may be justifiably ignored in the ... more

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Indonesia: Crisis Communication Channels. Case Studies in Humanitarian Communication Preparedness and Response

Matt Abud

Washington, DC; Arcata, Calif.: Internews (2013), 68 pp.

"Exploring communication ecologies rather than discrete communication practices remains a difficult challenge. Indonesia: Crisis Communication Channels is one of the early attempts to develop this practice, with case-study examples [...] The three case-study disasters are: Jakarta’s January 2013 f ... more

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Regional State of Media and Communication Report

Jo Tacchi, Heather A. Horst, Evangelia Papoutsaki, Verena Thomas, Joys Eggins et al.

Pacific Media Assistance Scheme (PACMAS);ABC International Development (2013), 65 pp.

"The research for this report was developed and undertaken between June 2012 and April 2013 across 14 Pacific Island nations: Cook Islands, Federated States of Micronesia, Fiji, Kiribati, Republic of the Marshall Islands, Republic of Nauru, Niue, Republic of Palau, Papua New Guinea, Samoa, Solomon I ... more

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Mapping with Mobiles: Lessons Learnt from the Use of Smartphones for Fast Humanitarian Surveys in Zimbabwe

Harare; Copenhagen: Humanitarian Information Facilitation Centre (HIFC);International Media Support (IMS) (2012), 10 pp.

"SMS services have become a very efficient tool to warn people of health threats such as epidemics or water pollution, but smartphones can also be utilised to stream information in the opposite direction when they are used as tools for snap surveys. In both emergency settings and well-planned nation ... more

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Reporting Disaster and Disaster Preparedness: A Training Handbook

New Delhi: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ);Indo-German Environment Partnership Programme (IGEP) (2012), viii, 122 pp.

"The main objective of the media component of the Environmental Planning and Disaster Risk Management (EPDRM) programme of GIZ in India is to enable journalists to better and more efficiently perform their roles, functions and tasks in the context of disaster risk management, i.e. information to the ... public, awareness building with regard to disaster risks and preparedness, warning in case of disasters, information on response, relief and reconstruction. In order to achieve this objective, the project has been planned under different components, viz., orientation workshops for the practicing journalists in different high-on-disaster-risk states; facilitating a virtual platform for information exchange and knowledge sharing among participants from the orientation workshops as well as other experts; and developing curriculum on reporting disaster for the journalism students of various Indian journalism institutes. Orientation workshops were conducted in seven states (Tamilnadu, Odisha, Gujarat, Sikkim, Uttarakhand, Assam and Punjab) during 2010-2011. A Facebook community and a web portal have been established to facilitate the virtual exchange among the journalists and thematic experts. In order to extend awareness and capacity building activities related to disasters to journalists, the project also facilitated development of a curriculum on reporting disaster to be used in journalism departments of universities and media training institutes. A core-group of experts and trainers from media training institutes, as well as from other relevant organizations was formed, which deliberated upon the overall structure and outline of the DRR curriculum required to be introduced to the students of journalism. A team of authors and editors had then put together the contents of the curriculum along with guidance on how to use the contents, which is being produced in the form of this handbook. This curriculum was piloted in September this year, with journalism students in the North Eastern Region of India, and inputs on the training methods used were also received from faculty members during a ToT of this curriculum. This Training Handbook on "Reporting Disaster and Disaster Preparedness" provides basic concepts, case studies, and examples that can be customized as a module in a course or an entire course as part of the overall curriculum of a journalism course in Indian universities and institutes." (Preface) more

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Still Left in the Dark? How People in Emergencies Use Communication to Survive – and How Humanitarian Agencies Can Help

Imogen Wall, Lisa Robinson

London: BBC Media Action (2012), 15 pp.

"In 2008, a BBC World Service Trust policy briefing argued that people affected by earthquakes, floods or other emergencies often lacked the information they needed to survive and that this only added to their stress and anxiety. Left in the Dark: the unmet need for information in humanitarian emerg ... more

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Do You Hear Me? Understanding Information Needs for Disaster, Preparedness and Compensation

Institute for Development and Humanitarian Advancement

Islamabad: International Organization for Migration (IOM) (2012), v, 70 pp.

"This report documents the findings, analysis and recommendations regarding key aspects of humanitarian communications gleaned from an assessment conducted in the aftermath of the 2010 and 2011 monsoon floods in Pakistan. The aim of the assessment was to assess communities' access to information aft ... more

Google Scholar (8)

WorldCat (8)

Development Communication: The Changing Technological Parameters Needed to Address Social Applications

Kalinga Seneviratne

In: Asian Communication Handbook

Sundeep R. Muppidi (eds.)

Singapore: Asian Media Information and Communication Centre (AMIC);Nanyang Technological University, Wee Kim Wee School of Communication and Information (2012), pp. 67-75

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How not to report disaster? Reflection on Pakistani flood coverage

Kiran Hassan

Karachi: Heinrich Böll Stiftung (2011), 15 pp.