"In this article, we employed communication infrastructure theory (CIT) to analyze Gram Vaani’s (“Voice of the Village”) Covid-19 Response Network in India. We reviewed key CIT components (i.e., storytelling network and communication action context) and their applications in civic engagement,
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health disparities, and crisis mitigation. Our results showed that Gram Vaani’s Covid-19 Response Network merged all three types of CIT application into an integrated whole and extended it to marginalized rural and migrant/resident worker communities in India. In 15 months, 870,000 individuals used the organization’s Mobile Vaani platforms, made 2.5 million calls, recorded 24,880 voice reports, and shared 2,327 impact stories. Taken together, they amplified the voices of the most vulnerable, provided direct assistance, and held government agencies accountable in three major areas: health promotion and healthcare access, livelihood support and working conditions, and safety nets and essential services. We identified (1) storytelling network actors at all levels (micro, meso, interstitial, and macro), (2) enabling and constraining communication action contexts of pandemic community mobilization, and (3) specific impact pathways for different storytelling network actors to overcome barriers and leverage Mobile Vaani as an enabling and empowering communication action context." (Abstract)
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"This book features pathbreaking analysis from journalists and academics of the changing nature and peril of media capture - how formerly independent institutions fall under the sway of governments, plutocrats, and corporations. Contributors including Emily Bell, Felix Salmon, Joshua Marshall, Joel
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Simon, and Nikki Usher analyze diverse cases of media capture worldwide, many drawn from firsthand experience. They examine the role played by new media companies and funders, showing how the confluence of the growth of big tech and falling revenues for legacy media has led to new forms of control. Contributions also shed light on how the rise of right-wing populists has catalyzed the crisis of global media. They also chart a way forward, exploring the growing need for a policy response and sustainable models for public-interest investigative journalism." (Publisher description)
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"The role of algorithms in propelling conspiracy theories and radicalisation has been brought into sharp focus by the interlocking crises of the past 12 months. Social media platforms have sought to tamp down on algorithmic recommendation of conspiracy theories and extremist content, for example by
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preventing conspiracy-linked hashtags from trending or stopping certain groups and pages from being recommended to other users." (Introduction)
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"YouTube is the second-most visited website in the world, and its algorithm drives 70% of watch time on the platform—an estimated 700 million hours every single day. For years, that recommendation algorithm has helped spread health misinformation, political disinformation, hateful diatribes, and o
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ther regrettable content to people around the globe. YouTube’s enormous influence means these films reach a huge audience, having a deep impact on countless lives, from radicalization to polarization [...] 37,380 YouTube users stepped up as YouTube watch dogs, volunteering data about the regrettable experiences they have on YouTube for Mozilla researchers to carefully analyze. As a result, Mozilla gained insight into a pool of YouTube's tightly-held data in the largest-ever crowdsourced investigation into YouTube's algorithm. Collectively, these volunteers flagged 3,362 regrettable videos, coming from 91 countries, between July 2020 and May 2021. This report highlights what we learned from our RegretsReporter research. Specifically, we uncovered three main findings: 1. YouTube Regrets are disparate and disturbing. Our volunteers reported everything from Covid fear-mongering to political misinformation to wildly inappropriate "children's" cartoons. The most frequent Regret categories are misinformation, violent or graphic content, hate speech, and spam/scams. 2. The algorithm is the problem. 71% of all Regret reports came from videos recommended to our volunteers by YouTube's automatic recommendation system. Further, recommended videos were 40% more likely to be reported by our volunteers than videos that they searched for. And in several cases, YouTube recommended videos that actually violate their own Community Guidelines and/or were unrelated to previous videos watched. 3. Non-English speakers are hit the hardest. The rate of YouTube Regrets is 60% higher in countries that do not have English as a primary language (with Brazil, Germany and France being particularly high), and pandemic-related Regrets were especially prevalent in non-English languages." (Executive summary)
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"The Online Regulation Series Handbook provides an analysis of global online regulation, analysing over 60 legislations and regulatory proposals in 17 countries, and their implications for countering terrorist and violent extremist content. The Handbook is based on analysis published throughout Octo
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ber and November 2020 for the first edition of our Online Regulation Series. All country analyses have been updated to reflect recent regulatory changes. For each country, we provide a summary of the regulatory framework and the key takeaways for tech platforms, as well as Tech Against Terrorism’s commentary. The Handbook also includes Tech Against Terrorism’s key recommendations for governments and an analysis of International Human Rights Law as a possible framework for content regulation and governance. With this Handbook we aim to provide a comprehensive and accessible resource for tech platforms to improve their understanding of legislative developments and key trends in online regulation." (Publisher description)
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"The book begins by interrogating globalization as a critical and intensely contested concept, and proceeds to explore how digital media have influenced a complex set of globalization processes in broad international and comparative contexts. Contributors address a number of key political, economic,
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cultural, and technological issues relative to globalization, such as free trade agreements, cultural imperialism, heterogeneity, the increasing dominance of American digital media in global cultural markets, the powers of the nation-state, and global corporate media ownership. By extension, readers are introduced to core theoretical concepts and practical ideas, which they can apply to a broad range of contemporary media policies, practices, movements, and technologies in different geographic regions of the world-North America, Europe, Africa, the Middle East, Latin America, and Asia. (Publisher description)
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"This volume provides a critical examination of the evolution of platform economies in India. Contributions from leading media and communications scholars present case studies that illustrate the social and economic ambitions at the heart of Digital India. Across interdisciplinary domains of busines
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s, labour, politics, and culture, this book examines how digital platforms are embedding automated systems into the social fabrics of everyday life." (Publisher description)
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"Die Ökonomen Achim Wambach und Hans Christian Müller zeigen die wesentlichen Problemfelder auf, die durch die Digitalisierung entstehen: die wachsende Macht weniger Großkonzerne, ein für Nutzerinnen und Nutzer undurchsichtiger Umgang mit ihren persönlichen Daten und eine zunehmende Spaltung au
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f dem Arbeitsmarkt. Trotz dieser Probleme sehen sie im digitalen Wandel ein enormes Potenzial. Um es zu entfalten, bedürfe es der Gestaltung durch gezielte politische Maßnahmen. Wambach und Müller unterbreiten wettbewerbs- und ordnungspolitische sowie bildungs- und sozialpolitische Reformvorschläge, um das Versprechen der Sozialen Marktwirtschaft auf Wohlstand für alle zu erneuern." (Buchrücken)
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"The book has covered a wide range of topics within a specific area of mobile journalism. It presents the case studies and first-hand experiences from different parts of the country. As the chapters are written by the academicians, proessionals and practitioners, it has an appropriate blend of theor
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etical and practical aspects of mobile jornalism. It is a pioneering work in the are of mobile journalism and mobile film making." (Foreword, page 6)
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"Paul Nemitz und Matthias Pfeffer zeigen eindrücklich, wie die derzeitigen Versuche ethischer Regulierung von Künstlicher Intelligenz zu kurz greifen. Nemitz ist Mitglied der Datenethikkommission der Bundesregierung und war massgeblich verantwortlich für die Einführung der EU-Datenschutzgrundver
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ordnung. Pfeffer beschäftigt sich als freier TV-Journalist und Produzent mit dem Thema Künstliche Intelligenz. Die Autoren bieten eine genaue Analyse und legen dabei den Schwerpunkt auf die Rolle der Öffentlichkeit und die Gefährdung des Journalismus in digitalen Zeiten. Sie fordern die strikte Regulierung Künstlicher Intelligenz und eine Neubesinnung auf das Prinzip Mensch, das gegen das Prinzip Maschine verteidigt werden muss. Ihr Buch schließt mit klaren Handlungsempfehlungen an Politik, Zivilgesellschaft und insbesondere an die technische Intelligenz." (Verlagsbeschreibung)
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"Myanmar was originally portrayed as an internet success story. Connected in a matter of months after five decades of military dictatorship, Myanmar people were supposed to be able to communicate freely, access unimpeded information online, experience the benefits of a range of compelling and empowe
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ring digital services, and connect with the world. While social media opened up the country’s information and communication ecosystem in an unprecedented way, it also came with its share of challenges. Low levels of digital and media literacy, amidst a context of political transition, dominated by rising inter-communal tensions and the formalisation of a Buddhist nationalist movement, made for a dangerous cocktail. Facebook, which came to dominate the Myanmar internet ecosystem, failed to acknowledge and effectively mitigate the risks, letting its platform get abused and weaponised. This case study looks at the role of Facebook in fomenting violence in Myanmar. It explores how the social media platform was weaponised, reviews Facebook’s response to the situation, and draws learnings and recommendations for how risks may be better mitigated, moving forward." (Introduction)
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"Jeder, der sich in irgendeiner Form mit digitalen Medien beschäftigt, lebt in einer paradoxen Welt: Denn zu keinem Feld existieren mehr Daten, Informationen und Statistiken. Aber zugleich handelt es sich stets um isolierte, winzige Partikel und Fragmente, die sich nicht integrieren lassen. Das Pro
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blem ist: Wir verstehen die Zusammenhänge nicht. Wir sehen den Wald vor lauter Bäumen nicht mehr. Es existiert bis heute keine zusammenhängende, ganzheitliche Darstellung digitaler Medien auf Grundlage ein und derselben Datenbasis – geschweige denn über die Nutzungszusammenhänge der verschiedenen Endgerätekategorien (Desk- bzw Laptop, Smartphone, Tablet). Der Atlas der digitalen Welt liefert erstmals einen allgemeinen Referenzrahmen, der alle unterschiedlichen digitalen Angebote (z. B. Facebook, WhatsApp, Google etc.), Aktivitäten (z. B. Konsum von Content, Shopping, Search, Social Media, etc.), die verschiedenen Endgerätekategorien (Desktop, Smartphone, Tablet) und die unterschiedlichen Nutzerprofile in einer 360° Darstellung abbildet. Diese Darstellung wurde ermöglicht durch die Auswertung des GfK CrossMedia Link Panels, welches die reale Mediennutzung von 16.000 Personen in Deutschland erfasst (es handelt sich hier also nicht um Ergebnisse von Befragungen, sondern um echtes Nutzungsverhalten). Diese Daten werden der Öffentlichkeit hier erstmals zugänglich gemacht. Die Zusammenhänge werden übersichtlich aufbereitet und durch anschauliche Infografiken illustriert, so dass die Inhalte für jedermann verständlich und zugänglich sind." (https://atlasderdigitalenwelt.de)
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"Content moderation—the process of deciding what stays online and what gets taken down— is an indispensable aspect of the social media industry. Without it, online platforms would be inundated not just by spam, but by personal bullying, neo-Nazi screeds, terrorist beheadings, and child sexual ab
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use. Despite the centrality of content moderation, however, major social media companies have marginalized the people who do this work, outsourcing the vast majority of it to third-party vendors [...] Examples include custome-help centers in the Philippines, digital device factories in China, and clothing-production facilities in Bangladesh. Outsourcing is not inherently detrimental—if workers are paid fairly and treated humanely. A central question raised by outsourcing, in whatever industry it occurs, is whether it leads to worker exploitation. In social media, there’s an additional concern about whether outsourcing jeopardizes optimal performance of a critical function." (Executive summary)
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"The Forum on Information & Democracy proposes a number of policy steps to democratic governments and their supporters. Transparency and accountability need to be shored up and content moderation should be done according to democratic mandates and oversight. The impact of new platforms where disinfo
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rmation can go viral, such as private messenger services, needs to be understood. Through a global democratic coalition, a meaningful alternative should be offered instead of the two dominant models of technology governance: the privatized and the authoritarian. Through the intergovernmental Partnership on Information & Democracy, democratic leaders recognize the information and communication space as a ‘public good’. Now they have to implement their commitments in policies on the national and international level. Our recommendations are designed to shape and support their policy agenda." (Foreword, page 13)
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"Twitter is still not doing enough to protect women from online violence and abuse. Since the release of Toxic Twitter in 2018, Amnesty International has continued to highlight the scale of abuse women face on Twitter, including in Argentina, India, the UK and the US. Meanwhile, women have continued
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to speak out about the abuse they experience on Twitter, and the company’s failure to adequately respond. The persistent abuse women face on the platform undermines their right to express themselves equally, freely and without fear. This abuse is highly intersectional, women from ethnic or religious minorities, marginalized castes, lesbian, bisexual or transgender women - as well as non-binary individuals – and women with disabilities are targets for abuse. Although the company has made some welcome progress, the Twitter Scorecard shows how much remains to be done. The purpose of the Scorecard is not only to track Twitter’s progress, but also to provide concrete recommendations on steps that Twitter should take to address this issue. Of the ten recommendations below, Twitter has, to date, only fully implemented a single one. Using this Scorecard, we will continue to track Twitter’s progress on this critical issue going forward." (Conclusion)
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"This knowledge brief showcases RNW Media's experience with online community moderation. It explains what community moderation means, why we believe it is an essential component of our Citizens' Voice programme, and the strategies we have developed together with our moderators to guide them in the w
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ork they do and the decisions they need to make. Also, we present results from research that we conducted on three of our communities to test the effectiveness of our approach. Lastly, our moderators working in Burundi, DRC and Mali share their experience and insights, showing how moderation goes in practice. They talk about the secret of being a good moderator and share the challenges they experience in their daily work. Citizens' Voice is active in Burundi, China, DRC, Egypt, Libya, Mali and Yemen and focuses on social cohesion and inclusive governance. Applying a user-centred approach and persuasive storytelling, Citizens' Voice creates and maintains digital platforms offering safe spaces where young women and men from across political, ethnic, racial, regional or religious divides can come together in a way which is often impossible in the offline space. In-country teams create multi-media content relevant to the local context to attract and engage young people via a variety of digital channels. Through moderated discussions, they encourage disparate groups to voice their opinions on issues of common interest both online and offline. To achieve impact, Citizens' Voice aims to engage the broadest possible spectrum of stakeholders at all levels." (Introduction)
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"The digital divide in rural areas is an important social issue, especially in developing countries. Although Internet and broadband penetration have increased in the world generally, there are many obstacles for rural China to get access to ICT (Information and Communication Technology) and its ser
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vices. The mobile platform is regarded as a novel and effective tool to reduce the digital divide. Based on a case of one mobile platform, namely WeCountry in Chinese rural areas, this study illustrates how a mobile platform bridges the digital divide and helps rural areas achieve social inclusion. Results show that: (1) the mobile platform mainly acts on the digital capability divide elimination, and it has to guide and increase users’ usage capability; (2) the mobile platform can empower villagers in structural, psychological, and resource dimensions, achieving political inclusion, social participation inclusion, and economic inclusion; (3) platform providers and government are key organizations during the divide elimination process. This paper concludes with theoretical and practical implications." (Abstract)
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