"While the State has been justifying network shutdowns as matters of “national interests”, it is interesting to note that the effect has been the total opposite. Interviewees in Kashmir and Darjeeling have stated that their mistrust in the Indian government has grown due to these actions. These sentiments must be taken seriously and addressed if the authorities’ intentions are truly to protect the autonomy of the country. Network shutdowns cannot be the knee-jerk reaction of administrations at the slightest sign of social unrest. The potential of social media and the Internet instead needs to be harnessed to address these problems. The State should define “national interest” in lucid terms so citizens and law enforcement officials are on the same page. There should be mechanisms in place to hold the State accountable when these definitions are crossed. Shutdowns exclude entire communities from fully participating in social, political, and economic self-determination. This has been especially true during the prolonged shutdown in Darjeeling in West Bengal. The shutdown left residents feeling even more isolated and excluded from the mainstream. Every step they take towards self-determination has been made more difficult, tedious, and expensive." (Conclusion, p.42)