"The manual and the toolbox seek to address the following question: how to maximise the contribution of the IT industry in developing and emerging countries towards sustainable economic development and poverty reduction? In order to achieve this, the Manual analyses the obstacles impeding the competitive development of this innovative industry in developing and emerging countries. They can be attributed to three major factors: Specific structural problems of developing countrie such as lack of efficient support structures, deficiencies in managerial, financial and technological skills, negative brand and country of origin effects (image); Challenges related to internationalisation and export, such as lack of market intelligence and export capabilities as well as the absence of international linkage; Specifics of the IT industry including technical as well as quality standards, high competitive pressure and short innovation cycles. The manual and the toolbox introduce a methodology and a set of practical tools to address these obstacles and promote the IT industry in developing and emerging countries. Their purpose is to provide a practical guideline for designing and implementing projects for promoting the IT sector in developing and emerging countries; develop a specific methodology to enable effective and sustainable IT sector promotion based on the practical experience of German development cooperation; elaborate concrete procedures, processes and tools to promote the IT industry in developing and emerging countries; provide advice on actions and measures to improve the international competitiveness of IT sectors; provide best practices of IT sector promotion in developing and emerging countries." (Executive summary, p.6)