"Acknowledging the contextual challenges in Papua New Guinea, CDAC recommends the following actions to UNDP and other response organisations to strengthen approaches to two-way communication with communities in disaster response activities. 1. Utilise the newly established Community of Practice for
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communication, community engagement and accountability as a space for creating a learning agenda on two-way communication with communities; mapping active complaints and feedback systems and related activities of responders, and coordinating on key messaging to communities on priority issues. 2. Explore the possibility of establishing a collective complaints and feedback mechanism in Papua New Guinea, based on one or more of the models outlined in this brief. 3. In parallel, instigate a dialogue with relevant government bodies on investment and approaches to complaints and feedback, and the viability of a government-led or co-led mechanism. 4. Share good practices and document how response actors are acknowledging and responding to cultural reluctance to provide feedback, especially negative feedback, in engagement activities. 5. Build partnerships and collaboration with groups trusted by communities, such as religious organisations, to strengthen two-way communication efforts." (Recommendations, page 4)
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"This bulletin summarises the key findings and recommendations for strengthening collective efforts on communication and community engagement in the Libya floods response. The findings are drawn from a qualitative consultation with more than 30 representatives from the humanitarian community conduct
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ed in November 2023–January 2024." (About this bulletin)
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"Despite the strides made towards strengthening two-way communication and dialogue in the regional response to the Sudan crisis, there remain critical gaps inhibiting the effectiveness of collective efforts. The Humanitarian Response Plan (HRP) and the Regional Refugee Response Plan should allocate
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time, priority and resources to communication and engagement approaches which ensure investment in key communication, community engagement and accountability (CCEA) activities. This should include integrated CCEA activities in sectoral interventions and those led by local and diaspora humanitarian action. The information and engagement ecosystem is in constant flux in Sudan and neighbouring countries and maintaining a solid communications base requires a range of skills and analysis. As a priority for protection, forward planning must consider the skills needed." Key takeaways)
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"This report is published quarterly and gives an overview of key communication, community engagement and accountability (CCEA) barriers and gaps across the Ukraine response, as well as recommendations for practitioners and responders to improve the use of CCEA for those affected by the crisis. Despi
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te the many CCEA-related activities happening on the ground, there are still critical gaps related to: information provision on priority topics; addressing language and translation concerns; two-way digital outreach; and CCE for marginalised groups and host communities. Many of these gaps could be addressed, and CCEA activities more effectively scaled, through a collaborative approach among international aid organisations and local media, CSOs, and diaspora- and refugee-led organisations, formal and informal." (Introduction, page 5 & Conclusion, page 21)
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"The capacity decision framework is designed to inform communication and community engagement/accountability to affected people (CCE/AAP) surge capacity requests at a country level to address inter-agency response-wide CCE/AAP gaps. It considers capacity requirements to deliver CCE/AAP across a huma
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nitarian response in situations of natural hazard, forced displacement, conflict or public health emergency. The decision framework represents a process from rapid context analysis to CCE/AAP surge request, guiding the development of appropriate terms of reference (ToRs) and capacity-bridging needs (including training) by providing a chronological step-by-step process to determine what competencies are required at specific levels." (Introduction)
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"CDAC's core vision focuses on ensuring people and communities are central to identifying solutions to the problems they face in a crisis. The 2022-2027 vision is: 'that communities will have the information and resources they need to determine their own solutions and be central stakeholders in huma
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nitarian and development decision making'. This document outlines the common advocacy statements of the CDAC Network in support of this vision. It aims to support CDAC Network's collective influence to promote a common vision of the growth and change needed in CCEA, so that the drive for effectiveness is efficient and well targeted." (Introduction, page 1)
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"The humanitarian Communication, Community Engagement and Accountability (CCEA) coordination structures in Sudan are primarily led by UN agencies with governmental counterparts at the sector level in Khartoum and field sites. These coordination structures have a relatively low level of representatio
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n of local NGOs, community based organisations (CBOs) and other community and local organisations considering the large number of local entities working at field level. Local organisations are involved in the Sudan Prevention of Sexual Exploitation and Abuse (PSEA) Network, led by with World Food Programme (WFP) as the Secretariat with support from the PSEA focal point and the Humanitarian Country Team, the Network itself lacks strong linkages with the wider humanitarian coordination and protection forums. The pre-conditions and interests of donors have restricted the capacity of local actors to facilitate and coordinate meaningful CCEA, such as not allocating specific funding for CCEA related activities, and the resulting lack of coordination and availability of information has restricted national NGOs and community-based organisations (CBOs) from accessing the humanitarian Community Engagement and Accountability (CEA) system. During the review period up to July 2021 it was found that there could also be an improvement in increasing the level of engagement of media and the private sector for CCEA to share skills and deepen engagement. These media agencies, private sector communication and media companies and organisations outside of the traditional humanitarian space have a great deal of CCEA expertise and despite this, there remains a minimal level of collaboration and linkages between them and the humanitarian system." (Summary, page 6)
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"This review was commissioned by CDAC Network to provide a snapshot of the status of Communication, Community Engagement and Accountability (CCEA) in Haiti six months into the earthquake response. The study aims to identify common themes and critical questions that response actors should be asking t
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o improve sustainable, collective, localised action in CCEA moving forward. Several recommendations are put forward for consideration going forward." (Page 4)
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"This paper serves to explore how we can embrace a more expansive and inclusive view of media by drawing on case studies and examples of good practice, particularly with regards to the COVID-19 response, which necessitated major operational changes and reliance on local partners. By collating and sh
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aring different examples of good practice, the paper encourages communication stakeholders to widen their thinking and practice in displacement contexts and explore ways in which more sustainable communication networks can take shape. To solicit different perspectives for the paper, a broad range of communication specialists, humanitarian professionals and media working in displacement settings were consulted. According to a brief survey8 carried out among communication and media practitioners working in displacement contexts, the four main barriers faced when working with displaced communities in the area of communication and media development are: 1. Access; 2. Language; 3. Government restrictions; 4. Funding/resources. When asked about key recommendations for communicating in displacement contexts, most respondents replied that people affected by displacement must be included in all phases of the project." (Focus, page 11)
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"This report provides a summary overview of the key learning outcomes from a training workshop on communication, community engagement and accountability (CCEA) held in Port Moresby, Papua New Guinea on 10-13 October 2022. The training was a means to bring together various stakeholders with an intere
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st in CCEA issues, share experiences and develop a common understanding of how to best adapt good CCEA practices to the Papua New Guinea context. More importantly, the workshop set the foundation for developing a more consistent, coordinated and sustained approach to strengthening CCEA knowledge, capacities and skills in local, provincial and national organisations. It was also the basis for establishing a network of CCEA supporters and practitioners to promote CCEA in emergency and development programmes and decision-making processes." (Introduction, page 3)
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"Between 2017 and 2019, the Manaro volcano on the island of Ambae in Vanuatu erupted consistently, leading to two compulsory evacuations of the island’s communities. The eruption was only one of many ecological emergencies unfolding in Vanuatu as climate change continues to affect the islands. Ami
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dst these overlapping crises, community leaders and the national government leveraged customary tenure practices to develop a system of customary reunion and secondary homes for evacuees. An analysis of 54 articles from the Vanuatu Daily Post's media coverage of the Manaro eruption and disaster recovery from 2017 to 2019 reveals the centrality of customary tenure. While political ecologists have illustrated how disaster recovery policies can become disastrous in and of themselves, this article elaborates upon alternative disaster recovery practices in Vanuatu and affirms the centrality of land control to Indigenous and settler futures." (Abstract)
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"The report documents the status of response-wide Communication, Community Engagement and Accountability towards Affected Populations (CCEA) in Colombia and provides recommendations for a strengthened and more inclusive response. The report explores the operating environment, what works well and wha
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t improvements and efficiencies can be made across responses for the common good in the context of CCEA. It promotes the creation of synergies between the various coordination efforts and supports existing collective platforms and related cluster coordination functions. It further seeks to support the development and integration of a common services approach to AAP, communication and engagement with communities across coordination efforts, and helps response actors understand immediate needs, gaps and opportunities in CCEA." (Introduction, page 7)
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"Community engagement is an approach to the humanitarian response of the International Red Cross and Red Crescent Movement. It places people affected by natural disasters, violence, and armed conflict at the heart of decision-making, strategy development and orientation of activities to protect and
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assist their communities. It is also the process of using or establishing two-way communication channels to address people’s needs, concerns, feedback, and complaints, partnering with the community to ensure that it can actively participate and guide the ICRC’s humanitarian action. The use of appropriate tools for identifying the needs is necessary to better assess the proposed response and to inform those involved beforehand. Community engagement helps to improve the quality and effectiveness of programs while building community acceptance and trust in humanitarian stakeholders. The inclusion of the most vulnerable people in communities affected by a humanitarian crisis, such as women, children, people with disabilities or the elderly, in the design and development of the humanitarian response will contribute to their re-silience and improve the quality and efficiency of the projects being implemented. The International Committee of the Red Cross (ICRC) has placed community engagement at the center of its 2019-2022 institutional strategy. Although this approach is common in natural disaster-related humanitarian operations, there are fewer examples in situations of armed conflict and inter-community violence. It is therefore important to document and share good practices to better protect communities and address their needs. Several programs are being conducted in this regard in the Democratic Republic of the Congo, where the ICRC has been operating since 1978. In this publication, you will find a few tools to present good practices in community engagement. Each story features testimonies from our colleagues who share the challenges and lessons learned in humanitarian response activities." (Introduction, page 3)
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"This guide suggests practices to support an active role for communities in humanitarian services and decision-making, improve access to information and keep people connected to support their own ways of coping. It emphasises a collective approach where humanitarian actors coordinate, collaborate an
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d are held accountable for their actions. It is based on action research into a number of initiatives and organisations as well as gap analyses and recommendations for strengthening and scaling practice. The guide is intended primarily for practitioners and leaders working in national and international humanitarian and media development organisations as well as other entities involved in preparedness, response and recovery. Experience in the humanitarian sector and prior knowledge of relevant policies, plans and processes is assumed, as is familiarity with the humanitarian architecture, the humanitarian programme cycle and accountability to affected populations." (Page 8)
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