"This resource presents options for adapting GBV case management in the context of the COVID-19 pandemic so that survivors can continue to access and receive safe and confidential services. It focuses specifically on phone-based case management. In this resource, phone-based case management is defined as case management that caseworkers provide over the phone to existing clients (or, in some cases when resources, safety and referral processes allow, new clients through direct referrals). It may be accessed through appointments agreed upon by the survivor and caseworker or through survivor-initiated calls when the caseworker is available (i.e., not open to the general public, or operating all hours). This resource also provides recommendations for scaling up hotlines as a strategy for meeting urgent support and referral needs of survivors and those at risk." (p.4)