"The purpose of this handbook is to highlight achievements, as well as ongoing efforts and future plans, in improving information delivery to and communication with affected communities. This guide highlights the lack of critical information in emergency response and what needs to be done to ensure that affected populations, especially marginalized groups, can make informed decisions. While focusing on communications activities during the emergency and early recovery stages, it looks at ways to redress the information gap between the ever-growing number of aid providers and that of humanitarian assistance recipients. The authors argue that when crisis or disaster strikes, communities are not only in need of assistance – for example, in the form of shelter, food and water – but also of information that would enable them to make informed decisions that ultimately ensure their safety and survival. This guide draws upon lessons learned from a number of natural disasters, but is primarily based on the experience and work of the Humanitarian communications Unit of the International Organization for Migration (IOM) in Pakistan." (Foreword, p.vii)