"Andersen explores the definition of humanitarian communication, its history, language, visual renderings, and narrative structures. Building on the historical effects of media depictions and their relationship to aid appeals and public response, the chapter engages the concepts of empathy and compa
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ssion, post-humanitarianism, the formulation of an ironic spectator, the contentious notion of compassion fatigue, the ethics of solidarity, and the articulation of global citizenship. She discusses the challenges that complex emergencies and human suffering pose to journalists, media organizations, and aid agencies, and addresses the media pitfalls and dominant critiques of crisis representation. From early-published photographs of starving children, to contemporary aid appeals for Syrian Refugees, issues of stereotypes and narrative exclusions are understood along a trajectory of historical development and context." (Introduction to part 1, page 10)
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"Suzanne Franks discusses how the visually dominated storytelling of famines in Africa distorted the causes of famine and therefore obscured the most effective solutions. As journalists struggled to document the depths of human suffering, humanitarian communication in these early stages raised compa
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ssion, concern, and actions of all sorts, but also helped to extend the conflicts and misled global publics by offering simple explanations for complex circumstances. In addition, it left in its wake a legacy, and a visual convention of stereotypic imagery, of The Starving African; anonymous, vulnerable, powerless, and forever waiting for food from the West." (Introduction to part 4, page 186)
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"This chapter examined compassion as a news value in the humanitarian coverage of the 2014 war in Gaza by French and UK broadcasters to show the extent to which victims of foreign conflict can be portrayed with greater and lesser degrees of compassion … The study demonstrates that compassion as a
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news value is highly contextual, and in some cases was found to be insufficient as a dominant news characteristic. Coverage displayed other dominant news values such as negativity, violence and graphic imagery of the dead and wounded, and the elite value of world leaders. It confirmed that a hierarchy of victims can be identified in coverage of humanitarian suffering. For example, coverage by 20 Heures of related protests in Paris revealed that domestic victims may quickly displace remote others because of their cultural and geographical proximity. News at Ten provided a predominantly humanitarian coverage with direct interaction with victims while 20 Heures preferred less emotive and more one-dimensional coverage supported throughout with analytical, factual information. The findings not only provided insight into compassion as a news value but also shed light on it as an emotion among the warring parties, demonstrating the difficulty, if not impossibility, of displaying compassion for the enemy, regardless of their state of suffering." (Conclusion)
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"When we hear stories of distant humanitarian crises, we often feel sympathy for victims, but may stop short of taking action to help. Past research indicates that media portrayals of distant suffering can promote helping behavior by eliciting sympathy, while those that prompt a more rational respon
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se tend to decrease helping behavior by undermining sympathy. The authors used an online experiment to test whether certain media frames could promote helping behavior through a more rational, rather than emotional, pathway. The study tested whether framing distant suffering as either solvable or unsolvable might promote helping behavior if a rational evaluation of a crisis leads one to determine that help is efficacious in solving the problem. Survey respondents were randomly assigned to read one of three messages: a high solvability message, a low solvability message, or a control message. Contrary to expectations, both low solvability and high solvability conditions increased participants’ intentions to help. The results suggest that this is because framing problems as unsolvable drives up sympathy, thus promoting willingness to help, while framing problems as solvable drives up perceived efficacy, also promoting willingness to help. The authors conclude that, in contrast to earlier studies, and to the assumptions of many of those working in media, emphasizing rationality can promote helping behavior if audiences rationally interpret the problem as solvable." (Abstract)
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"In this essay, a different way to approach reporting on natural disasters has been suggested. It requires news reporters and their editors to recognize that there are progressive unions and allied organizations that exist, and because of their rootedness in their various communities across the coun
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try, that they can help provide more honest and accurate accounts of natural disasters than can be gained from government officials and outside NGO staff-members. It has been argued that gaining access through these local organizations can provide approaches to news reporting that actually help the affected community heal, by portraying survivors as active protagonists to overcoming the death and destruction instead of helpless victims." (Conclusion)
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"Culture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the follies of the rich, the chapters examine how companies, organizations, news out
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lets, health organizations, technical experts, politicians, and local communities communicate in crisis situations. Taking a wider view than a single country’s perspective, the text contains a cross-cultural and cross-country approach. In addition, the case studies offer valuable lessons that organizations that wish to operate or are operating in those cultures can adopt in preparing and managing crises. The book highlights recent crisis events such as Syria’s civil war, missing Malaysia Flight MH370, andJapan’s Fukushima Daiichi nuclear power plant disaster. Each of the case studies examines how culture impacts communication and responses to crises." (Publisher description)
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"Two major media revolutions transformed the humanitarian response to disasters facing the Arab Gulf States, namely the 1991 launch of Pan-Arab satellite TV channels, and the 2010 advent of social media. Drawing on her own professional experience, the author argues that both media revolutions have h
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ad positive effects on humanitarian response in GCC countries and the Arab region. She explores the impact of mainstream Pan-Arab satellite TV channels in successful fundraising through telethons and 24/7 news reporting, resulting in an increasing awareness of humanitarian needs. A new public understanding of accountability in the distribution of mobilized resources has also emerged. Obaid has detailed the use of social media and the connections forged between volunteers, donors, and the victims of conflict and disaster. Both facets of the media revolution have the potential to become more relevant and effective in raising awareness of humanitarian crises, delivering relief, and helping the victims recover. Technological empowerment and skills-based media training will facilitate media accessibility and use, and are the ways forward in creating sustained, effective, and timely humanitarian response in the Arab region, and beyond." (Introduction to part 6, page 304)
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"This chapter aims to introduce the concept of an information intervention as an example of humanitarian action. Typically associated negatively with government efforts to incite conflict and tension, two case studies are explored-Haiti and Syria-to better understand how state-led information interv
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entions can contribute to the restoration of normalcy (Haiti) and the development of community-led civil society (Syria). Of course, both Haiti and Syria remain in flux, making it difficult to draw firm conclusions on the efficacy of these efforts. That said, in both cases, there is evidence of effectiveness. Reports from Haiti indicate that the information intervention provided a crucial backbone for additional humanitarian relief, without which Haitians would have faced far worse devastation. In Syria, the emergence of a robust civil society sector, despite the fact that nearly half of Syrians are now internally or externally displaced, speaks to the capacity for open communications mediums and technologies to facilitate productive storytelling and information sharing." (Conclusion)
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"This booklet first presents as a case study an overview and analysis of the actual reporting during the May 2014 flood in Serbia from the gender perspective. This part contains examples of gender stereotypical portrayal of men and women, but also the lack of visibility of female contribution to the
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humanitarian response. The modern system of emergency management is essentially determined by a new security paradigm. This is important to the understanding of the gender perspective in emergency management and the main characteristics are described in part 2 of this guide. This is followed by a study of the media and its role and ethics concerning the reporting of emergency situations – covering the gender aspects of emergencies. This part includes recommendations for media action in accordance with the global as well as national approaches to strengthening the resilience of people and communities for a timely and effective accommodation and recovery from the effects of disasters." (Page 8)
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"Internews’ Humanitarian Information Service in Haiti, which ran from October 2016 to February 2017, was a DFID funded humanitarian project with the goal to improve the quality of timely and actionable information exchanges with Haitian communities affected by Hurricane Matthew. Internews’ two-w
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ay communication model relied on gathering feedback from affected populations in order to directly address the issues that concern them the most, and to help humanitarian partners integrate their concerns into their programming and interventions. Through partner coordination and training, on-the-ground teams conducted data gathering and rumor tracking for feedback-based publications targeted to the affected population and for a humanitarian audience." (www.internews.org)
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"This article examines how three Chinese and two British newspapers sourced content from social media in their coverage of the 2008 Wenchuan Earthquake, the 2013 Ya'an Earthquake, and the 2015 Tianjin Explosion. The media outlets citing of social media content present different patterns in line with
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their political and commercial interests, ideologies, and journalistic values. Diverse images of the three disasters as revealed on social media (social media reality) were constructed in the newspapers' coverage. Journalists gate-keep information from social media and dissolve it into daily disaster reporting, accepting selected aspects of social media reality but rejecting others. Especially in the case of the Chinese newspapers, meeting the needs of domestic political and commercial interest groups, journalists endorse social media content that is favorable to these groups." (Abstract)
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"On 15 May 2017, as a precursor to the annual General Assembly, VOICE hosted an event entitled “Data collection and social media - innovation or challenge for humanitarian aid?”. The event brought together VOICE members, leading practitioners, and academics. The three panellists were Massimo Mar
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elli, Head of the Data Protection Office at the International Committee of the Red Cross, Kristin Bergtora Sandvik, a Research Professor in Humanitarian Studies at the Peace Research Institute Oslo, and Tanya Penny, Communications Director in Disaster Management at World Vision. The panel was chaired by Mags Bird, Strategy Advisor for VOICE member Mission East. The subject of the debate – data and the use of new technologies and social media in humanitarian action – is extremely topical. The panel discussion and the Q&A with the audience that followed it demonstrated that data, social media, and new technologies undoubtedly present many opportunities for data collection and innovation in the humanitarian sector. However, the event also highlighted the many challenges and questions presented by the rise of new technologies that need to be addressed. Challenges/questions arising include potentially upsetting donors or putting communities and staff in danger through misuse of information available through social media tools, issues surrounding data privacy, and the risks communities may put themselves at when using social media." (Summary)
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"In April 2017, an Internews team conducted a rapid assessment on information needs among refugees and migrants in Italy, visiting formal reception facilities (hotspot, CAS, CARA) in Lampedusa, Agrigento, Catania, and informal centers in Ventimiglia and Rome [...] Lost in Translation examines the cr
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itical role of local media and provides recommendations for addressing the information void contributing to the refugee crisis." (www.internews.org)
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"There is no accessible media in the Rohingya language, leaving the Rohingya population of well over a million, now spread between Myanmar and Bangladesh, reliant on information only available in languages other than their own [...] This assessment, conducted in the Cox’s Bazar region of Banglades
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h in late October 2017, examines the information ecosystem facing the area’s crisis affected population (introduction). According to the executive summary (page 10), "mobile phones were one of the main sources to send and receive information prior to arrival in the camps, which indicates a high household’s ownership of mobile phone sets (64%). Within newly arrived families, smart phones are mainly used by adult men between age 15 to 24; many of them have taken an active role to mingle with others, access to Facebook and YouTube, and bring information back to the households. Some of the young boys with smart phones have said to spend major amount of credit on data rather than voice connectivity. Also, young men find places to gather, such as shops, where they can charge phones and share information with others of the same age. The lack of access to information and communication channels should perhaps not be surprising, given the enormous challenges presented by the information landscape. 71% of the affected population has had no formal education of any kind, and 77% of the refugee population is illiterate in any language. The Rohingya dialect, the main language spoken by 96% of the refugee population, has no agreed written script. It is technically illegal for refugees to purchase SIM cards. Access to radio sets is limited, and the signal is weak in many areas. What mass media that is available, is in Bangla or Chittigonian. 81% of refugees do not currently listen to the radio."
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"Heather Bourbeau finds that in a crisis, media professionals and humanitarian aid providers negotiate a delicate balance between thorough and consistent coverage, and coverage that sensationalizes a crisis and leads to hysteria, misery, and fatigue. In "F" Bourbeau compares the media coverage of th
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e Ebola crisis in Liberia to reporting on the Second Congo War in the DRC. She finds that when the topic is a contagious disease outbreak, media themes can swing the international community into action, but can also create unnecessary fear in countries far from the affected areas. By contrast, ongoing conflicts such as the war in the DRC often become background noise relegated to the back pages of major newspapers, if covered at all by the international press. She concludes that without continued media interest and informed coverage the international community's response becomes dulled or muted and atrocities can be overlooked despite a continuous need for assistance and diplomatic efforts." (Introduction to part 4, page 186)
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"This inventory was developed by FHI 360, with grant funding from the Rockefeller Foundation, to support resilience practitioners and the broader development community to identify digital technologies that have the potential to enhance resilience outcomes, particularly in Asia. It was primarily popu
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lated through a crowdsourced call for submissions that took place in March 2017. Given the crowdsourced nature of this inventory, responsibility for the accuracy of the content rests solely with the individuals who made submissions." (Introduction)
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