"This study sought to identify changes, if any, to the communication and community engagement landscape as a result of the COVID-19 pandemic. It did not aim to evaluate CCEA during the pandemic but, rather, aimed to bring together some of the key literature, recommend additional reading and reflect on the perspectives of different stakeholders. In addition to a thorough literature review, the study represents the views of approximately 150 community-based participants of focus group discussions, 44 key informants and 181 global survey respondents. For some, the shift to remote ways of working led to an increase in digital access and reach, while for others this complicated existing communication channels and deepened the digital divide. Principally, this report finds that very little has changed in the CCEA landscape, a conclusion nuanced heavily by contextual differences within and between communities, and between countries." (Executive Summary, p.5)