"In this book we present the operating methods of Internet Hotlines and argue that they are essential instruments for the limiting of illegal content on the Internet. The Hotline can take on a central role within a self-regulation system involving the state, media supervisory bodies, the Internet industry and Internet users, not just as a channel of communication but also as a means of evaluating problematic Internet content. This publication discusses various organizational structures and procedures adopted by Hotlines, and outlines minimum required standards that guarantee that Internet Hotlines are recognized as enhancing and supporting law enforcement, and can thereby contribute to the effective combating of problematic Internet contents." (www.bertelsmann-stiftung.de)