Giving the Public a Say: How News Ombudsmen Ensure Accountability, Build Trust and Add Value to Media Organisations
Windhoek: Friedrich-Ebert-Stiftung (FES) (2013), 54 pp.
Series: fesmedia Africa Series
ISBN 978-99945-77-06-4
Other editions: also published in French
1 The role and history of news ombudsmen, 9
2 When governments and media clash, 16
Case Study: Defending the right to know in America -- Case Study: Diffusing government anger in Kenya
3 Ombudsmen and the public, 26
Case Study: The ombudsmen as educator in Canada -- Case Study: Getting it right in the UK
4 Working from within, 37
Case Study: Encouraging self-reflection in South Africa -- Case Study: Enforcing ethical standards in Argentina
5 Conclusion, 46
2 When governments and media clash, 16
Case Study: Defending the right to know in America -- Case Study: Diffusing government anger in Kenya
3 Ombudsmen and the public, 26
Case Study: The ombudsmen as educator in Canada -- Case Study: Getting it right in the UK
4 Working from within, 37
Case Study: Encouraging self-reflection in South Africa -- Case Study: Enforcing ethical standards in Argentina
5 Conclusion, 46
