"Reaching people with your message is one thing, influencing and changing their behaviour is quite another. Behavioural science provides tried and tested methods that help us to better understand how people think and behave. Armed with this knowledge we can design communications that more effectively influence the decisions people make. This guide includes a checklist that details step by step instructions on how to design, develop and test behaviourally informed communications. It includes, tips, techniques and examples of how the methods outlined have been used successfully around the globe in recent years." (Pages 2-3)
Recipient: Who is the target audience? 7
Effect: What is the desired response? 8
Sender: What is the best channel and who is the best messenger? 9
Pain points: What are the barriers to the desired response(s)? 10
Opportunities: What can we change/where can we intervene to break down barriers? 11
Nudge: Which behavioural insights can be used to design the communications? 12
Spillovers: Could there be any unintended consequences? 17
Evaluate: How will the communications be tested to prove they work? 18