"The next wave of disruptive technology has arrived; it is the Age of Automation. The defining technologies for this new era include robots, chatbots, artificial intelligence, machine learning, conversational interfaces, cyborgs, and other smart devices. These technologies are increasingly becoming
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the interface between organisations and humans. The risks and benefits for civil society organisations boils down to automation versus augmentation. Automation is where robots and algorithms take over and destroy humanity. Augmentation is more optimistic and suggests that artificial intelligence (A.I.) will help civil society organisations amplify their work to better serve stakeholders and solve significant social change problems. Civil society organisations should not view these technologies as a smackdown between flesh and code, but as a partnership to better address development needs. Civil society can play a key role in addressing the risks posed by A.I., especially for marginalized people and communities who will feel the brunt of any negative impact. However, to reap the benefits for civil society, design and implementation must have a human-centered orientation, scale beyond the innovation or data units to entire enterprise and maintain the highest ethical standards to avoid devastating unintended consequences." (Abstract)
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"The tools nonprofits need to measure the impact of their social media. Having a social media measurement plan and approach can no longer be an after-thought. It is a requirement of success. As nonprofits refine their social media practice, their boards are expecting reports showing results. As fund
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ers provide dollars to support programs that include social media, they too want to see results. This book offers the tools and strategies needed for nonprofits that need reliable and measurable data from their social media efforts. Using these tools will not only improve a nonprofit's decision making process but will produce results-driven metrics for staff and stakeholders. A hands-on resource for nonprofit professionals who must be able to accurately measure the results of their social media ventures. Written by popular nonprofit blogger Beth Kanter and measurement expert Katie Delahaye Paine. Filled with tools, strategies, and illustrative examples that are highly accessible for nonprofit professionals. This important resource will give savvy nonprofit professionals the information needed to produce measurable results for their social media." (Publisher description)
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"This groundbreaking resource offers a set of guiding principles to help nonprofit leaders navigate the transition from top-down organizations to a networked approach enabled by technology. The book contains specific strategies for implementation and secrets to success from nonprofits who have used
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new social media tools effectively themselves. It also offers effective exercises and how-to's for implementation. A key element of this book is interviews with current nonprofit managers who have learned how to jump into the social media fray without a net and thrived because of it." (Publisher description)
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