"Ghana is among Sub-Saharan Africa’s leaders in digital transformation. Over the past decade, the government has put the key institutions, legislative frameworks, strategies, and policies in place that are necessary to drive change. The Ministry of Communications and Digitalization leads and coord
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inates development and implementation of a core set of policies and strategies that are digitally transforming the government, economy, and society. The ICT for Accelerated Development (ICT4AD) Policy has guided this journey for more than a decade. A new Digital Economy Policy is drafted and under review to drive the next stage of Ghana’s digital development. The National Financial Inclusion and Development Strategy and the National Cyber Security Policy and Strategy have also been key. Ghana adopted an inclusive approach to developing its cybersecurity strategy, which contributed to improved cybersecurity capacity and considered citizens’ online safety and freedoms. However, a clear strategy for protecting critical national infrastructure is missing. Ghana has been a pioneer and champion of digital government transformation in West Africa over the past decade, with funding and support from the World Bank. Important whole-of-government platforms and services have been put in place, including the Government Wide Area Network (GWAN), which provides internet connection to more than 1,000 district assemblies, hospitals, police stations, and post offices across the country; a National Data Center; the Smart workplace suite, which includes email and productivity tools for government employees; and Ghana.gov portal, a one-stop-shop for citizen services. Still, digital government transformation is incomplete. Easy, efficient, online government services are in demand, but the Ghana.gov portal options are limited, and most major government service providers have their own separate online services portals. The national identity Ghana Card could enhance digital service delivery by providing a universally recognized, secure, and easy-to-use means of digital identification and authentication for citizens when accessing both public and private digital services, but the current identification system is not integrated with other government-operated databases, significantly reducing its many potential applications. The Regional Coordinating Councils, and metropolitan, municipal, and district assemblies (MMDAs) are just now embarking on the digital transformation journey. The Ministry of Local Government and Rural Development coordinates their efforts. Challenges for Ghana’s remaining efforts at digital government transformation include adequate funding to manage and maintain its connectivity and data center infrastructure, affordable internet for regional governments, inadequate digital literacy and skills among mid-level and regional staff, or related national training programs. A big skill gap exists in cybersecurity; Ghana faces a deficit of skilled cybersecurity professionals. The government also needs to improve efforts at stakeholder engagement and awareness-raising when developing new policy proposals." (Executive summary, pages 11-12)
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"This book explores visual political engagement online – how citizens participate in the dynamism of life in society by expressing their opinions and emotions on various issues of democratic life in image-based social media posts, independent of collective actions. Looking beyond large digital soc
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ial movements to focus on the everyday, the book provides a well-documented and comprehensive framework of key notions, concrete methods and examples of empirical insights into everyday visual citizenship on social media. It shows how the visual has become ubiquitous in citizens’ communication on social media, focusing on how citizens use visual content to express their emotions and opinions on social media platforms when they discuss politics in a large sense." (Publisher description)
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"This article examines chatbots that have been developed by civil society for social, political, and/or cultural purposes. I ask what conceptual approaches have influenced the design of civil society chatbots and how these frameworks are actualized in practice. To do this, I first propose the concep
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t of “civil society chatbots” to understand how and why civil society has chosen to use chatbots to support their campaigning and advocacy work. I then examine four conceptual approaches that have influenced them in the design of their chatbots and illuminate each with short case studies. The conceptual approachesunder study are entertainment education, community media and technology, feminist design, and human and digital rights. Using these approaches helps situate a practice that is increasing and plural within civil society but relatively eclipsed by the hype around generative artificial intelligence chatbots." (Abstract)
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"This book explores how unresolved questions of social justice shape the character of the political terrain and political actors, through the lens of social media. It treats communication as the medium through which social issues and processes are made visible. Given the rise and spread of populist
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politics, the views of ordinary people on social issues have never mattered more. One platform through which these voices can be studied extensively is social media. Platforms such as Facebook, Twitter now X, YouTube, and Instagram, among others, afford ordinary citizens-often marginalized by traditional mainstream media-space to vent their opinions, engage in discussions of whatever topic, share information and ideas, and explore various kinds of information as well as data, links to which are often provided through various macro and micro discursive spaces therein. Arguably, therefore, social media have become a quintessential platform for studying contemporary sociality. Social media must be studied not just as a communication platform, but one through which the social world, social processes and social issues are made visible and, in some cases, enacted. With rich case studies from the Global South, and a particular focus on Africa, this collection does just that." (Publisher description)
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"The Tanzania DECA report presents the findings and recommendations of the Tanzania DECA. It outlines the key aspects of Tanzania’s digital ecosystem and provides 13 recommendations for creating a more inclusive, safe, and enabling environment. Guided by USAID/Tanzania priorities: i) foundational
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skills of children below age 15; ii) increasing empowerment, productivity, and engagement of Tanzanians aged 15 to 35; and iii) strengthening capacity of state and non-state actors to benefit future generations, the DECA process included desk research, consultations with USAID/Tanzania technical offices, and 76 key informant interviews with stakeholders from civil society, academia, and the private and public sectors. Key findings include: while the Government of Tanzania prioritized increasing connectivity for all citizens over the last two decades, last-mile connectivity gaps persist; there is a large usage gap in Tanzania that is attributed to factors including lack of device and mobile broadband affordability, low levels of digital literacy, and a dearth of locally relevant content; while there has been greater openness over the past two years, nearly all of the restrictive laws remain in place and prospects for amending or repealing them remain uncertain; the government is committed to developing and promoting digital government services and systems and often relies on software solutions developed in-house; while the government has a National Cyber Security Strategy (NCSS) 2018-2022 that outlines a comprehensive framework for detecting, preventing, and combating cyber threats, the strategy is not shared widely or publicly; mobile financial services are at the forefront of digital financial services uptake; Tanzania’s startup ecosystem is growing, with startups in a variety of sectors, although it is in its infancy and not yet enabled by explicit policies or regulations; E-commerce is in early stage development in both supply and demand. Weak enabling factors such as logistics infrastructure, addressing systems, and consumer protections regulations prevent the sector from realizing its full potential." (https://www.usaid.gov/digital-development)
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"The Mali Digital Ecosystem Country Assessment (DECA) report presents the findings and recommendations of the Mali DECA. It outlines the key aspects of Mali’s digital ecosystem and provides 11 recommendations for creating a more inclusive, safe, and enabling environment. Guided by 3 USAID/Mali pri
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orities, which include i) improved governance for stronger democratic institution; ii) solidified and deepened development gains in targeted areas; and iii) improved outcomes across the humanitarian, development, and peace nexus to save lives and increase resiliency, the DECA process included desk research, consultations with USAID/Mali technical offices, and 63 key informant interviews with stakeholders from civil society, academia, and the private and public sectors. Key findings include: Mali has made great strides in building out its Information and Communications Technology (ICT) infrastructure, but political instability and conflict hinder further investment; the Government of Mali’s commitment to digital development is aspirational, but existing services, policies, and governance are at an early stage; Mali does not have a central policy or regulation guiding the digitization of government services and systems; Mali’s civil society and media have enjoyed historical freedom of expression, but new policies threaten the freedom of the press and increase organizations’ needs for cybersecurity awareness and tools; insurgent groups are accelerating their use of social media for propaganda dissemination and Mali’s broader population needs better tools to counter disinformation; Mali does not have a policy framework for guiding the development of the e-commerce sector; Mali’s tech startup scene lacks true innovation or competition and operates informally in an unfavorable environment." (https://www.usaid.gov/digital-development)
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"The Honduras Digital Ecosystem Country Assessment (DECA) report presents the findings and recommendations of the Honduras DECA. It outlines the key aspects of Honduras' digital ecosystem and provides 9 recommendations for creating a more inclusive, safe, and enabling environment. Guided by USAID/Ho
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nduras priorities, which include i) facilitating a systems change approach - social, economic, justice and security, environmental, education; ii) partnering and co-creating with the private sector to capitalize on shared values, forster innovation, and facilitating joint investment where interests align; and iii) generating opportunities for citizens - especially youth - to actively engage and invest in their future in Honduras, the DECA process included desk research, consultations with USAID/Honduras technical offices, and 76 key informant interviews with stakeholders from civil society, academia, and the private and public sectors. Key findings include: digital transformation is a priority of President Xiomara Castro’s new administration; an outdated telecommunications legal and regulatory environment is hindering connectivity expansion, affordability, and accessibility; efforts to digitize education are succeeding, but digital literacy lags and requires a concerted strategy; there are not effective data protection and cybersecurity regulations; the Government of Honduras lacks the capacity to prosecute digital crimes; there is a focus on countering mis- and disinformation by civil society, but a joint strategy is required for greater impact; the level of financial inclusion continues to be low due to systematic weaknesses, such as poor connectivity infrastructure, and supply-side factors, such as the lack of relevant traditional and digital financial services; e-commerce is slow to take off in Honduras, except in the two largest cities, Tegucigalpa and San Pedro Sula; the digital talent pool does not currently meet the labor market demand." (https://www.usaid.gov/digital-development)
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"The Guatemala DECA report presents the findings and recommendations of the Guatemala DECA. It outlines the key aspects of Guatemala’s digital ecosystem and provides nine recommendations for creating a more inclusive, safe, and enabling environment. Guided by USAID/Guatemala priorities: i) partner
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with the Government of Guatemala and other stakeholders to increase economic prosperity, inclusion, and stability in areas with high irregular migration; ii) partner with the Government of Guatemala and other stakeholders to strengthen effective and accountable governance to improve quality of life and reduce irregular migration; and iii) partner with the Government of Guatemala and other stakeholders to improve justice and security to reduce irregular migration, the DECA process included desk research, consultations with USAID/Guatemala technical offices, 76 key informant interviews with stakeholders from civil society, academia, and the private and public sectors, and five focus group discussions with USAID project participants. Key findings include: Guatemala does not have a central strategy or policy for the digitalization of government services or systems; while Guatemala is home to relatively high network coverage, gaps in internet use remain and innovative solutions face regulatory barriers; the digital divide persists across gender, geography, income, education and literacy, and ethnicity, and was exacerbated by the COVID-19 pandemic; digital rights are insufficiently protected and disinformation and harassment are present in the online space; over the last decade, the Government of Guatemala adopted long-term policies to support the development of the digital economy; progress is unclear but data show there has been some impact on financial inclusion; although in its early days, there is unprecedented growth in Guatemala’s startup ecosystem, specifically FinTech." (https://www.usaid.gov/digital-development)
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"The El Salvador Digital Ecosystem Country Assessment (DECA) report presents the findings and recommendations of the El Salvador DECA. It outlines the key aspects of El Salvador’s digital ecosystem and provides 10 recommendations for creating a more inclusive, safe, and enabling environment. Guide
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d by USAID/El Salvador priorities, which include i) security increased for likely migrants; ii) jobs and income potential increased for likely migrants; and iii) government responsiveness, accountability, and transparency improved, the DECA process included desk research, consultations with USAID/El Salvador technical offices, and 101 key informant interviews with stakeholders from civil society, academia, and the private and public sectors. Key findings include: digital transformation is a priority for El Salvador; a weak regulatory environment and the lack of clear government strategies have held back digitization efforts; stakeholders frequently cite improving digital connectivity and citizens’ digital literacy skills as recommendations for greater digital adoption; cybersecurity policy and initiatives are underdeveloped and the awareness of effective defense measures is low across the digital ecosystem; most Salvadorans are still unbanked. Sixty-four percent of Salvadorans have no financial institution (traditional bank or mobile money) account. Only 11 percent of Salvadorans had a mobile money account as of 2021; GOES embraced bitcoin in September 2021, spotlighting El Salvador on the world stage; the COVID-19 pandemic spurred digital uptake among micro, small, and medium enterprises (MSMEs)." (https://www.usaid.gov/digital-development)
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"The Bangladesh Digital Ecosystem Country Assessment (DECA) report presents the findings and recommendations of the Bangladesh DECA. It outlines the key aspects of Bangladesh's digital ecosystem and provides 10 recommendations for creating a more inclusive, safe, and enabling environment. Guided by
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three USAID/Bangladesh priorities, which include i ) improved democratic systems that promote transparency, accountability, and integrity; ii) enhanced opportunities for an inclusive, healthy, educated society, and a robust economy; and iii) strengthened resilience to shocks and stressors, the DECA process included desk research, consultations with USAID/Bangladesh technical offices, and 81 key informant interviews with stakeholders from civil society, academia, and the private and public sectors. Key findings include: Bangladesh’s digital ecosystem has steadily evolved over the last decade; the Government of Bangladesh (GoB)'s Vision 2021 and Vision 2041 underscore the importance of Digital Bangladesh and have been drivers for digital transformation across the country. However, undefined roadmaps and uneven knowledge of digitalization among government officials undermine GoB’s efforts; limited digital literacy is a key barrier across all aspects of the ecosystem; connectivity is affected by poor quality of services and lack of affordable data; a growing ecosystem of locally relevant content is key to closing the usage gap; barriers in terms of funding and understanding user needs remain; Bangladesh ranks Number One in South Asia on the e-government academy’s National Cybersecurity Index (NCSI) in terms of the availability of necessary laws and policy, but there is significant room for improvement when it comes to the strength of implementation across the ecosystem; misinformation and disinformation are widespread in the digital sphere; mobile financial services are expansive in Bangladesh and increasingly inclusive; e-commerce and the tech startup environment have grown quickly due to an increase in international and domestic investments and an active private sector; an expansive digital talent pool exists, but they are not trained to their fullest potential, hindering their income potential and Bangladesh’s growth trajectory." (https://www.usaid.gov/digital-development)
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"With contributions from scholars across the continent, Digital Citizenship in Africa illustrates how citizens have been using VPNs, encryption, and privacy-protecting browsers to resist limits on their rights to privacy and political speech. This book dramatically expands our understanding of the v
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ast and growing arsenal of tech tools, tactics, and techniques now being deployed by repressive governments to limit the ability of citizens to safely and openly express opposition to government and corporate actions. AI-enabled surveillance, covertly deployed disinformation, and internet shutdowns are documented in ten countries, concluding with recommendations on how to curb government and corporate power, and how to re-invigorate digital citizenship across Africa." (Publisher description)
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"The advent of online technologies has been triggering a wave of empirical examinations of online political participation (OPP) over the past twenty years. It also stimulated scholarly debate on how to conceptualize political participation in a digital age. Scholars differ on whether to consider pas
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sive and expressive online behaviors part of or a mere precursor to political participation. This study argues that due to its rapid evolution as well as its dependence on platform affordances, quantitative empirical studies on OPP may be prone to deviations between established, much-cited definitions and measurements applied in the field. Based on a systematic literature review of 289 international peerreviewed survey-based and experimental studies, we analyze both definitions and measurements of OPP. We find a series of disconnections: Measures preponderantly address online activities, yet merely a small share of definitions focuses on the online sphere. While only few definitions account for passive activities (e.g., reading news about politics), many operationalizations include measures capturing such passive behaviors. Expressive activities are most popular in measures of OPP, but definitions rarely reflect this focus. Finally, while measures of OPP are prone to be platform-specific, definitions tend to neglect this characteristic. We conclude by reflecting the conceptual implications of common measurement practices for the study of OPP." (Abstract)
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"In 2022, the Rapid response Fund for the Protection of Digital Rights in Latin America (RRF) celebrated three years of work. Managed by Derechos Digitales, the RRF was conceived as a contextualized, agile, flexible and less bureaucratic response to the needs of organizations and activist working in
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Latin America when facing urgent situations that cannot be addressed by regular funding cycles. During these first three years, the Fund has supported more than 85 projects in 16 Latin American countries [...] The Rapid Response Fund supports organizations and activists that are doing work in their communities and facing emergency situations in which digital rights are violated. By providing micro-grants - with maximum ceilings of USD 8,000 - the Fund has been able to create relevant social impact, empowering voices and actions that are consistently ignored by public and private authorities." (pages 2-7)
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"This study examines the authoritarian conditioning of political expression on social media in three Chinese societiesby analyzing three parallel surveys comprising 6942 respondents from mainland China, Hong Kong, and Taiwan. Results demonstrate that the use of social media to gather political infor
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mation triggers politically expressive use of social media and indirectly predicts offline non-institutionalized political participation. Individuals’ authoritarian orientation, however, moderates such indirect effects. Only people who demonstrate low or moderate adherence to authoritarian value systems exemplify this mediation model. Those with high levels of authoritarian orientation are not exemplary. Furthermore, the extent to which social media use interacts with authoritarian orientation to build a relationship with political participation presents two different patterns across three Chinese societies. The moderated mediating effect described here exists in Hong Kong and Taiwan but not in mainland China. Finally, we discuss the implications of these findings." (Abstract)
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"Die Arbeit widmet sich der Dynamik öffentlicher Online-Deliberation. Basierend auf einer kritischen Auseinandersetzung mit dem klassischen Deliberationskonzept werden neben der Argumentation ausserdem Narration, Emotionsäusserungen und Humor als deliberative Kommunikationsformen diskutiert. Neben
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der Gegenargumentation werden Empathie, Konstruktivität, Reflexivität und echte Fragen als Bestandteile deliberativer Reziprozität betrachtet. Empirisch wird mittels relationaler Inhalts- und Sequenzanalyse zweier Online-Beteiligungsverfahren untersucht, inwiefern unterschiedliche Kommunikationsformen nachfolgende klassische und inklusive deliberative Reziprozität beeinflussen." (Verlagsbeschreibung)
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"This article takes up the popular argument that much online discussion is toxic and hence harmful to democracy, and argues that the pervasiveness of incivility is not incompatible with democratically relevant political talk. Instead of focusing on the tone of political talk, scholars interested in
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understanding the extent to which digital platforms threaten democratic values should focus on expressions of intolerance. I demonstrate the validity of this conceptual model by investigating the discursive and contextual features associated with incivility and intolerance online in the context of public comments in two different platforms—news websites and Facebook. Results show that incivility and intolerance occur in meaningfully different discussion settings. Whereas incivility is associated with features that reveal meaningful discursive engagement, such as justified opinion expression and engagement with disagreement, intolerance is likely to occur in homogeneous discussions about minorities and civil society—exactly when it can hurt democracy the most." (Abstract)
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"The Digital citizenship education handbook is intended for teachers and parents, education decision makers and platform providers alike. It describes in depth the multiple dimensions that make up each of 10 digital citizenship domains, and includes a fact sheet on each domain providing ideas, good
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practice and further references to support educators in building the competences that will stand children in good stead when they are confronted with the challenges of tomorrow’s digital world. The Digital citizenship education handbook is consistent with the Council of Europe’s Reference Framework of Competences for Democratic Culture and compatible for use with the Internet literacy handbook." (Back cover)
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