"This publication is an important contribution to literature on disaster and humanitarian crisis communication. It analyses in detail the response to two major but very different emergencies in Haiti: the 2010 earthquake and, later that year, the outbreak of cholera. While humanitarian agencies stil
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l see 'communication' as primarily the process of delivering or extracting information, for the affected population, the process of communication seems to matter as much as the information itself. The best communication strategies, whether highly localised or nationwide, were those that meshed a number of different communication channels, says this report. However, more coordination is needed, and monitoring and evaluation practice in communication projects was quite weak." (CAMECO Update 1-2012)
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"The traditional disaster-response system employed by relief actors in Haiti concentrated on enabling information-sharing among teams of responders from the international community. This system lacked the ability to aggregate and prioritize data that came from outside sources, making it difficult to
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benefit from valuable information coming from the Haitian community. Ushahidi, an open-source crisis-mapping software first developed and used in Kenya, provided a way to capture, organize, and share critical information coming directly from Haitians. Information was gathered through social media (e.g., blogs, Twitter, and Facebook) and text messages sent via mobile phones. Reports about trapped persons, medical emergencies, and specific needs, such as food, water, and shelter, were received and plotted on maps that were updated in real time by an international group of volunteers. These reports, and associated geographic information, were available to anyone with an Internet connection. Responders on the ground soon began to use them in determining how, when, and where to direct resources. The most significant challenges arose in verifying and triaging the large volume of reports received. Ad hoc but sufficient solutions were found that involved the manual monitoring and sorting of information. The Ushahidi-Haiti Project demonstrated the potential of crowdsourced maps for targeted disaster response, providing a useful foundational model for the international community to leverage and improve upon in advance of future emergencies." (Summary)
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"The report examines how authorities and humanitarian and aid organizations can best balance the opportunities and challenges of exploiting different technologies at the key stages on the timeline of crisis—early warning and preparedness, immediate humanitarian relief, and reconstruction and long-
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term development." (Executive summary)
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"In this second publication in our Access to Communications Publication Series, the authors examine real-life examples of and trends in wireless technology solutions being used to drive change in the areas of health, humanitarian assistance, and environmental conservation. The compelling stories por
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trayed in this report demonstrate that telecommunications can be a powerful tool for positive change in our world." (Foreword)
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