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Trust in the Internet

Ipsos (2022), 23 pp.

"An international survey reveals that Internet users' trust on the Internet has dropped significantly since 2019. That is among the key findings of a 20-country Ipsos survey released by The New Institute in Hamburg, Germany. Only six in ten (63%) Internet users on average across the 20 countries sai ... more

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Media Coverage of Religious Freedom and Diversity: Reception and Perception Qualitative Study from Iraq, Lebanon and Sudan

Jad Safwan, Nidal Ayoub, Montadhar Kadhim Nasser, Rasha Abdallah Al-Awad

Beirut: Samir Kassir Foundation;Internews (2022), 40 pp.

"This qualitative study report primarily details the reactions of local audiences in Lebanon, Iraq, and Sudan and their perception of media content produced by journalist trained by ENQUIRE (Enhancing Quality Information on Religious Freedoms). The content is compared with that of more traditional, ... more

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Syria Audience Research Study

Alex Fisher, Maureen Taylor

Free Press Unlimited (2021), 29 pp.

"Syrians greatly desire news that is free from political partisanship and interference; are reflective and capable of making conscious and informed decisions; are resourceful, reflective and desire the full picture of news and events; value variety in terms of sources, and are therefore often drawn ... more

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The Kenya Media Assessment 2021

Chaacha Mwita et al.

Internews (2021), 47 pp.

"There are stark lessons to be learnt from this assessment: Social media has become the main source of news and information for majority of Kenyans, even though it suffers the greatest trust deficit. Radio remains highly important, while television is the most trusted source of information and newsp ... more

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Safe. Strong. Viable. The Symbiosis Between Media Safety and Media Viability

Laura Moore, Petra Aldenrath, Nadine Jurrat (eds.)

Bonn: Deutsche Welle DW Akademie (2021), 41 pp.

"The interviews and the analyses by the experts show that: –– Quality content increases safety. The editors interviewed for this publication confirm that fair and balanced journalism, which clearly distinguishes between facts and opinion and treats the people at the center of the story with resp ... more

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Primera encuesta MediaScan Panamá: Percepción ante la desinformación. Consumo de medios. Confianza en las fuentes informativas

Mediáticos;Centro Internacional de Estudios Políticos y Sociales (CIEPS) (2021), 12 pp.

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Información y confianza: Comunicación contra la desinformación

Adriana Amado Suárez, Maximiliano Bongiovanni

Buenos Aires: Konrad-Adenauer-Stiftung (KAS);infociudadana (2021), 79 pp.

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The Measurement of Trust in Communication Research, Part 2

Paola Pascual-Ferrá

Communication Research Trends, volume 40, issue 1 (2021), pp. 4-36

"In this review of the literature I have attempted to show how researchers in different areas of communication have conceptualized and operationalized trust and trust-related concepts. Trust has been associated most with the concept of credibility, but other words that have been used to operationali ... ze it include believability, accuracy, honesty, truthfulness, trustworthiness, sincerity, competence, expertise, reliability, and goodwill, to name some. The concept of trust, just as credibility, is multi-dimensional, and it seems to depend on the context, the person, and the task that is evaluated, as one may not necessarily trust another with a personal secret but may trust that person to complete a work-related task well. As might have become evident to the reader, our discipline's interest in measuring trust has been mostly utilitarian: trust as a means to an end (e.g., persuasion, credibility, and effectiveness of the communicator, to name some). While not all of the trust-related research in communication has been self-serving, it has focused mostly on the benefits that communicators can derive from growing others' trust in them, and less on the benefit that the act of trusting may have on others beyond the communicator, or other possible outcomes stemming from trust. One of the few exceptions has been in the instructional communication literature, where measures of trust have been used to study levels of student satisfaction, development and learning; interpersonal communication, where measures of trust have been used to study satisfaction in relationships between friends and romantic partners; and health communication, where communicating trust in the patient-provider interaction can increase the patient's self-awareness and sense of well-being. The mostly transactional and utilitarian view of trust that has dominated so far is perhaps a reflection of the increased professionalization of the discipline, the need for practical applications within the business setting and the cultures that sustain them and are in turn sustained by them. It would be interesting for future research to consider trust from the perspective of the person who is doing the trusting what impact does trust have on them beyond being persuaded and returning as consumers of information and products? It would be interesting for future research to approach the study of trust from that perspective as well as from non-traditional (read non-Western/Anglo-Saxon) socioeconomic and cultural perspectives." (Conclusion, page 21) more

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Digital News Report 2021
Top Insights

Nic Newman, Richard Fletcher, Anne Schulz, Simge Andi, Craig T. Robertson, Rasmus Kleis Nielsen (eds.)

Oxford: Reuters Institute for the Study of Journalism (2021), 163 pp.

"This year's report reveals new insights about digital news consumption based on a YouGov survey of over 92,000 online news consumers in 46 markets including India, Indonesia, Thailand, Nigeria, Colombia and Peru for the first time. The report looks at the impact of coronavirus on news consumption a ... more

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State of the Media Survey Report 2023

Nairobi: Media Council of Kenya (2021), xii, 54 pp.

"The Media survey indicates that Television remains the primary source of news, with 47% of respondents indicating it as their go-to platform for staying informed. Following closely is Radio, with 31% of respondents relying on it for news updates. The survey also revealed that Citizen Tv emerged as ... more

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Polarized Media – Polarized Audience

Jelena Jovovic, Dubravka Valic Nedeljkovic

Ljubljana: South East European Network for Professionalization of Media (SEENPM) (2021), 30 pp.

"A significant number of the surveyed citizens consider the media in Serbia under the control of political groups at both ends of the spectrum. At the same time, many of the surveyed citizens think that the media is free to collect and publish information on all the relevant issues. These findings r ... more

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The Coronavirus Pandemic in Africa

Journal of African Media Studies, volume 13, issue 2 (2021), pp. 133-299

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Media Trust in the Western Balkans: Together Apart. Regional Overview

Sandra B. Hrvatin, Brankica Petkovic, Sanela Hodžic

Ljubljana: Peace Institute;South East European Network for Professionalization of Media (SEENPM) (2021), 34 pp.

"Trust in the media varies across the region, with citizens in BiH, Serbia and North Macedonia divided in around half of those that trust and half of those that distrust the media, and a higher number of citizens in Kosovo, Montenegro and Albania having trust in the media. The highest trust is expre ... more

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Strengthening Public Trust in the Media as a Response to Disinformation and Propaganda

Milica Bogdanovic

Podgorica: South East European Network for Professionalization of Media (SEENPM) (2021), 27 pp.

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Shaped by Trauma, History and Hope: Audiences’ Perceptions of Social Cohesion Coverage in Ninewah, Iraq

Aida Kaisy

Media in Cooperation and Transition (MiCT) (2021), 41 pp.

"This research analysis aims to assess perceptions of media coverage of social cohesion in Ninewah and understand how content is consumed and assessed by audiences in the province. What this report has demonstrated is that while there is a distrust of the media at a national level, local media are p ... more

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Media and Information Landscape in Lebanon

Internews;Maharat Foundation (2021), 59 pp.

"Through a combination of qualitative in-depth interviews with alternative media outlets, quantitative audience surveys involving over 1500 respondents, and focus-group discussions with women and youth civil society actors, this media and information landscape (MILA) evaluates the level of trust tow ... more

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Socio-Economic Impact of COVID-19 and Media Consumption Among Vulnerable Communities in Central Asia

Samuel Doveri Vesterbye, Shairbek Dzhuraev, Andreas Marazis

European Neigbourhood Council;Internews (2021), 44 pp.

"Social media (Instagram, Facebook, Telegram followed by Twitter) are the biggest information channels in general, but especially for youth, with preference for visual content (short videos, reels, pictures with quotes, little text). For example, in Kazakhstan and Kyrgyzstan between 50% and 63% of l ... more

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Understanding Trust: Global Conversations & Local Realities During the COVID-19 Pandemic

Pierrick Judéaux

Internews (2021), 20 pp.

"In this paper, we share selected insights from our work across seven countries facing complex and often protracted preexisting humanitarian crises before the pandemic. Over the past nine months, with Internews’ Rooted in Trust project, we have worked to understand the role of rumors and misinform ... more

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Six Ways to Incorporate Social Context and Trust in Infodemic Management

S. Ripoll, J. Cole, O. Tulloch, M. Schmidt-Sane, T. Hrynick

Brighton: Social Science in Humanitarian Action Platform (SSHAP) (2021), 5 pp.

"Building trust in public health authorities and epidemic response takes time and is an ongoing process. However, in the short term, mistrust can be mitigated by responding in contextually appropriate ways through meaningful community engagement: 1. Use social science to understand the socio-economi ... more

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Mainzer Langzeitstudie Medienvertrauen 2020: Medienvertrauen in Krisenzeiten

Ilka Jakobs, Tanjev Schultz, Christina Viehmann, Oliver Quiring, Nikolaus Jackob, Marc Ziegele, Christian Schemer

Media Perspektiven, issue 3 (2021), pp. 152-162

"In der siebten Befragungswelle der Mainzer Langzeitstudie wurde ein deutlich gestiegenes Vertrauen in die Medien festgestellt. Den Medien scheint es 2020 gelungen zu sein, als Orientierungspunkt zu dienen und die Menschen mit Informationen zu versorgen. Auch der in den Vorjahren zu beobachtende Med ... more

Digital News Report 2021 Top Insights

Digital News Report 2021
Top Insights