"This publication is the first report from UNESCO and the United Nations to specifically address Holocaust denial and distortion. It details the ways in which social media is fertile ground for hate and prejudice - and proposes actions we can take in response. Based on the data of billions of Facebo
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ok, Twitter, Instagram, and Telegram users, the report outlines what information English, French, Spanish, and German speakers encounter about the Holocaust. Almost half of all Holocaust-related content on Telegram, for example, is false, misleading, or distorted. Holocaust denial and distortion are often present alongside other types of online hate speech and misinformation such as homophobia, misogyny, xenophobia, conspiracy theory and COVID-19 denial. This co-presence indicates that these issues should not necessarily be addressed in isolation." (Foreword)
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"Platforms have power. But this power is not unchecked. Governments have an important role to play in protecting their citizens' rights vis-à-vis third parties and ensuring a communication order in which rights are not violated. (And in addition, of course, they need to respect human rights themsel
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ves and not arbitrarily shut down sites or use their power to make the Internet less free and open). As leader of working group 2 it is my distinct privilege to present this collection which unites studies by researchers within the Global Digital Human Rights Networks on issues connected to the overarching question of how platforms deal with human rights and their human rights obligations. This study is a key deliverable of our working group in the second year of the Global Digital Human Rights Network's activities. We will follow-up with Guidelines for platforms and an Assessment Model for states and other stakeholders in 2024. We developed this study under Corona conditions but were able to meet in the Tyrolean Alps in Obergurgl, Austria, in July 2022 to finalize this study." (Preface, page 7)
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"Our search identified 31 systematic reviews, of which 17 were published. The proportion of health-related misinformation on social media ranged from 0.2% to 28.8%. Twitter, Facebook, YouTube and Instagram are critical in disseminating the rapid and far-reaching information. The most negative conseq
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uences of health misinformation are the increase of misleading or incorrect interpretations of available evidence, impact on mental health, misallocation of health resources and an increase in vaccination hesitancy. The increase of unreliable health information delays care provision and increases the occurrence of hateful and divisive rhetoric. Social media could also be a useful tool to combat misinformation during crises. Included reviews highlight the poor quality of published studies during health crises. Conclusion: Available evidence suggests that infodemics during health emergencies have an adverse effect on society. Multisectoral actions to counteract infodemics and health misinformation are needed, including developing legal policies, creating and promoting awareness campaigns, improving health-related content in mass media and increasing people’s digital and health literacy." (Abstract)
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"While social media companies dress their content moderation policies in the language of human rights, their actions are largely driven by business priorities, the threat of government regulation, and outside pressure from the public and the mainstream media. This report demonstrates the impact of c
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ontent moderation by analyzing the policies and practices of three platforms: Facebook, YouTube, and Twitter. Our evaluation compares platform policies regarding terrorist content (which often constrict Muslims' speech) to those on hate speech and harassment (which can affect the speech of powerful constituencies), along with publicly available information about enforcement of those policies." (Introduction, page 3)
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"Multifaceted, uncensored, promoting democracy - that is the internet, many people had long hoped. But from today's perspective, this is not true - or only partially. Because the big digital platforms and the world wide web are both: media of freedom and control. In many places, they support civil s
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ociety, but often they also pose a massive threat to it. On the one hand, civil society organisations, activists and bloggers use digital tools to organise their work and make it more efficient: Through them, they disseminate reports and campaigns and exchange information. On the other hand, governments restrict freedom of expression and the press through online censorship: They block access to certain websites or platforms or shut down the internet entirely and monitor activists and journalists with digital technologies, often made in Europe. Policymakers, platforms and civil society face major challenges: They have to negotiate and decide how to deal with hate on the web and in social media without compromising freedom of expression. How more people, especially in the Global South, can get better access to the internet. And, how the data collection frenzy of the big tech companies and the dangers posed to democracy by Facebook & Co can be contained. Civil society voices call for more human rights based regulation and containment of digital capitalism." (Summary, page 6)
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"Vielfaltig, unzensiert, demokratiefördernd - das ist das Internet, hofften viele Menschen lange. Doch diese Attribute passen aus heutiger Sicht nicht - oder nur teilweise. Denn die großen digitalen Plattformen und das World Wide Web sind beides: Medien der Freiheit und der Kontrolle. Sie helfen d
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er Zivilgesellschaft vielerorts, gefährden sie aber oft auch massiv. Denn einerseits nutzen zivilgesellschaftliche Organisationen, Aktivist:innen und Blogger:innen digitale Tools zur Organisation und Effizienzsteigerung ihrer Arbeit: Sie verbreiten über sie Analysen und Kampagnen und tauschen sich darüber aus. Andererseits schränken Regierungen weltweit durch Online-Zensur die Meinungs- und Pressefreiheit ein: Sie blockieren den Zugang zu bestimmten Webseiten oder Plattformen oder sperren das Netz ganz und überwachen Aktivist:innen und Journalist:innen gezielt mit digitalen Technologien, oft Made in Europe. Die Herausforderungen an Politik, Plattformen und Zivilgesellschaft sind groß: Sie müssen aushandeln und entscheiden, was dem Hass im Netz und in den Sozialen Medien entgegengesetzt werden kann, ohne dass die Meinungsfreiheit eingeschränkt wird. Wie mehr Menschen gerade im Globalen Süden einen besseren Zugang zum Internet bekommen. Und wie sich die Datensammelwut der großen Tech-Konzerne und die damit für die Demokratie von Facebook & Co. ausgehenden Gefahren eindämmen lassen. Die zivilgesellschaftlichen Stimmen mehren sich, die mehr menschenrechtsorientierte Regulierung und eine Eindämmung des digitalen Kapitalismus fordern." (Zusammengefasst, Seite 6)
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"This study examines racism, antisemitism, and xenophobia on Facebook and Twitter. The authors were looking for patterns in the mass of posts, tweets, and images that circulate on social media. To do this, they focused on a series of case studies. These demonstrate that political discussion on socia
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l media is often dominated by angry and loud voices who too often seem to press the 'send button' before thinking of the consequences, or, in some cases, deliberately aim to sow discord and division." (Foreword)
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"The spread of disinformation about science in social media has been a major concern worldwide, especially at a time of crisis in which all institutions that produce knowledge and truth, including science, are delegitimized or discredited by society. Given this, the purpose of this research is to ma
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p the circulation of information on the most frequent conspiracy theories in Brazil, seeking to identify actors, discourses, and interactions on different digital platforms. Using a mixed methodology for identifying informational flows among supporters of conspiracy theories on Facebook, WhatsApp, and YouTube, the results show that, even though there is distrust about the relationship between science, government and industry, scientific authority is a symbolic capital of extreme importance for the circulation of information on conspiracy theories related to science." (Abstract)
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"The CEU Democracy Institute's Center for Media, Data and Society (CMDS) embarked in November 2020 on a one-year project aimed at mapping and analyzing the work of the world's fact-checking groups, with a focus on their challenges, needs and successes. The project started with a survey of 30 fact-ch
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ecking organizations worldwide, which were asked to indicate the importance of certain impact-related challenges. Based on the survey's results and research, CMDS identified four areas of interest, and also groups that have been successful in addressing these challenges. These fact-checking organizations, some of them lesser-known groups established in the past few years, and their modus operandi have been showcased in four articles covering audience outreach, methods to tackle misinformation on social media, fact-checking misinformation about the Covid-19 pandemic and fact-checking for teenagers, which were published over the course of the past year. This booklet collects all these papers in one place, presenting the results of the survey and the articles produced as part of the project, as well as an additional, fifth piece that looks into the future of fact-checking." (Introduction)
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"With the prohibition of religious gatherings by the Philippine government to help curb the spread of the COVID-19, the Catholic Church had to close its doors to the public and instead hold masses and other activities online, primarily utilizing the livestreaming features of Facebook. The study prob
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ed how select parishes in the province of Bulacan engaged their parishioners online in light of the quarantine restrictions imposed in the area. Specifically, the study explores the concept of social communication as embedded in a new culture that is shaped by digital communication, in the context of the engagement of the Catholic Church and its faithful through Facebook during the COVID-19 pandemic. Guided by ideas regarding social communication by Eilers, participatory culture by Jenkins, and COBRA typology by Muntinga, Moorman, and Smit, as its theoretical lenses, this study utilizes a multi-method approach to achieve its objectives. Qualitative focus interviews were conducted with social media managers of Facebook pages of three parishes, as well as for parishioners who follow the selected parish Facebook pages. Data obtained from the content analysis and Facebook insights of the top performing posts of the parishes selected were also analyzed. Findings show that social media has changed how the Church communicates, and thus has forced the evolution of the concept of social communication. Given the size and scope of the various social media pages, they offered the Church viable fora for its visibility and evangelization. Moreover, although social media cannot totally substitute face-to-face gatherings, especially in-person worship, social media can support the Church’s community in a myriad of ways such as providing information about the parishes’ events, activities and advocacies, and allowing a space for the parishioners to engage in dialogue. Viewing communication as one that leads to communion or unity of its community, the current digital culture reshapes social communication as one that fosters a greater sense of participation in the creation and sharing of information among its members." (Abstract)
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"This paper experimentally tests the effectiveness of two short edutainment campaigns (under 25 minutes) delivered through Facebook Messenger at reshaping gender norms and reducing social acceptability of violence against women in India. Participants were randomly assigned to watch video clips with
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implicit or explicit messaging formats (respectively a humorous fake reality television drama or a docuseries with clear calls to action). After one week, the intent-to-treat effects of the implicit format on knowledge, gender norms, and acceptability of violence against women oscillated between 0.16 and 0.21 standard deviations yet impacts diminished after four months. By contrast, the explicit format was more impactful in the short term in increasing willingness to share video clips with friends and promoting online information-seeking behaviors. In the medium term, individuals who were exposed to the docuseries were 7.5 percentage points more likely to add a frame against violence against women in their Facebook profile picture, a public display of their disapproval of this harmful practice. The general lack of heterogeneous effects across social status indicators suggests social media as a potential medium for reaching different online populations, including vulnerable ones." (Abstract)
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"Analisamos uma amostra do conteúdo denunciado ao TSE, a fim de verificar se, de fato, a Meta removeu ou indicou a presença de desinformação nestas publicações. Os resultados apontam que parcelas expressivas das publicações denunciadas e já diagnosticadas como nocivas por checadores de fato
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s não foram removidas das redes da Meta e/ou não receberam o rótulo de desinformação. A Meta está permitindo a circulação de conteúdo nocivo à democracia brasileira no Facebook e Instagram, sem cumprir de forma efetiva com as suas políticas e a parceria com o TSE." (Apresentação)
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"This article takes up the popular argument that much online discussion is toxic and hence harmful to democracy, and argues that the pervasiveness of incivility is not incompatible with democratically relevant political talk. Instead of focusing on the tone of political talk, scholars interested in
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understanding the extent to which digital platforms threaten democratic values should focus on expressions of intolerance. I demonstrate the validity of this conceptual model by investigating the discursive and contextual features associated with incivility and intolerance online in the context of public comments in two different platforms—news websites and Facebook. Results show that incivility and intolerance occur in meaningfully different discussion settings. Whereas incivility is associated with features that reveal meaningful discursive engagement, such as justified opinion expression and engagement with disagreement, intolerance is likely to occur in homogeneous discussions about minorities and civil society—exactly when it can hurt democracy the most." (Abstract)
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"Hate Speech ist Alltag, egal ob auf der Straße, im Parlament oder im Netz. Menschen werden beleidigt, entwürdigt und man ruft zu Gewalt auf. Die Folgen sind unübersehbar. Hate Speech ist so zu einem gesellschaftsbedrohenden Phänomen avanciert, befeuert durch politische und soziale Krisen wie di
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e Flüchtlingskrise 2015/16 und die Corona-Pandemie 2020/21. Mit diesem Sammelband möchten wir einen Beitrag zu einer strukturierten Reflexion des Phänomens leisten. Dabei werden sprachliche Indikatoren von Hassrede, die Bedeutung von digitaler Kommunikation für Hass und Hetze sowie öffentliche Kommunikation und Hate Speech in der Praxis diskutiert. Ebenso setzt der Band sich mit möglichen politischen, rechtlichen, journalistischen sowie zivilgesellschaftlichen Handlungsoptionen auseinander. Einen besonderen Fokus legen wir dabei auf die journalistische Bearbeitung und digitale Verbreitung von Hate Speech." (Verlagsbeschreibung)
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"Der Band bietet vielfältige Einblicke in die aktuelle kommunikationswissenschaftliche Rezeptions- und Wirkungsforschung rund um das Thema Nachhaltigkeit. Die Beiträge beschäftigen sich etwa damit, wie die Thematik in den (sozialen) Medien verhandelt wird, wie sich verschiedene Botschafts- und Ko
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ntextmerkmale auf nachhaltiges Verhalten auswirken oder auch welche Rolle etablierte und ‚neue‘ Akteurinnen und Akteure – wie Influencerinnen und Influencer oder die eigenen Social-Media-Kontakte – für die Nachhaltigkeitskommunikation spielen." (Verlagsbeschreibung)
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"Double-digit annual growth has taken the global social media user figure to 4.62 billion, and current trends indicate that it will equal 60 percent of the world’s total population within the next few months. COVID-19 continues to hamper research into internet adoption though, resulting in reporti
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ng delays that have kept overall growth in internet user figures down for the second year in a row. Despite these challenges, however, the latest data reveal that the number of people who don’t use the internet has now fallen below 3 billion, marking another important milestone on our journey towards equal digital access for all. Meanwhile, at 4.95 billion, we’re also tantalisingly close to reaching a global total of 5 billion internet users, and I’m looking forward to celebrating that particular milestone with you in one of our upcoming Statshot reports. As always, the data in this year’s reports goes well beyond user numbers though, and our latest collection offers some especially interesting insights into the world’s evolving online behaviours. For example, TikTok users spent an average of 48 percent more time using the platform’s mobile app over the past 12 months compared with the previous year, while YouTube users now spend almost a full day each month watching videos in the platform’s app." (Page 3)
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"It all started at the ECREA 2021 Post Conference “Disinformation Studies: Perspectives to An Emerging Research Field”, which took place online, on September 10, 2021. The debate there quickly widened and was joined by other colleagues. The book that we bring you here is the result of part of th
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at debate, which does not end with this publication." (https://labcomca.ubi.pt)
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"This document reports an increase in so-called “hate speech” posts on Facebook, Twitter, and YouTube after the onset of the COVID-19 pandemic. Although dissimilar, such an increase can be observed in the transparency reports of the different platforms and the surge in content moderation since M
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arch 2020. During the same period—as a result of the lockdown measures adopted in most countries around the world—platforms increased the use of AI tools for content moderation. Therefore, we can’t fully say whether the interannual growth is linked to increased posts or changes in monitoring systems." (Executive summary)
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"This article explores the uses of sources in coverage of the COVID-19 pandemic in social media posts of mainstream news organizations in Brazil, Chile, Germany, Mexico, Spain, the U.K., and the U.S. Based on computational content analysis, our study analyzes the sources and actors present in more t
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han 940,000 posts on COVID-19 published in the 227 Facebook, Instagram, and Twitter accounts of 78 sampled news outlets between January 1 and December 31 of 2020, comparing their relative importance across countries, across media platforms, and across time as the pandemic evolved in each country. The analysis shows the dominance of political sources across countries and platforms, particularly in Latin America, demonstrating a strong role of the state in constructing pandemic news and suggesting that mainstream news organizations' social media posts maintain a strong elite orientation. Health sources were also prominent — consistent with the defining role of biomedical authority in health coverage—, while significant diversity of sources, including citizen sources, emerged as the pandemic went on. Our results also revealed that the use of specific sources significantly varied over time. These variations tend to go hand in hand with specific global milestones of the pandemic." (Abstract)
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"Despite detailed policies on mis- and disinformation and promises to enforce them, social media platforms are failing to tackle prominent groups and individuals who spread false claims about COVID-19 and vaccines online. Using the World Doctors Alliance1 as a case study, a group that has spread var
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ious problematic, false and conspiratorial claims about COVID-19 and vaccines, ISD found that 78% of the group’s 1.2 million online followers are found on mainstream platforms (Facebook, Instagram, YouTube, Twitter, TikTok) who claim to prohibit this kind of content. The Facebook pages of World Doctors Alliance members have a following of over 550,000 users, which increased by 13,215% between January 2020 and July 2021. Videos posted by these Facebook pages have been viewed more than 21.1 million times. These pages have accumulated a total of 5.77 million interactions since January 2020, with interaction rates increasing by 85% in the first six months of 2021 compared to the previous six months. Facebook posts mentioning the World Doctors Alliance or its members have attracted more than three million engagements on Facebook and are present in at least 46 different languages on the platform. ISD found that large proportions—often the majority—of the most engaged with content on Facebook mentioning the World Doctors Alliance or its members in English, Spanish, German and Arabic contained false, misleading or conspiratorial claims related to COVID-19 and vaccines. Organisations that are part of Facebook’s fact-checking program have debunked false claims made by the World Doctors Alliance 189 times since the beginning of the pandemic. Despite this extensive fact-checking effort, Facebook is failing to take decisive action on the group or its members. Facebook’s fact-checking program incorporates organisations from 115 countries, but there appear to be major gaps in fact-checking in non-English languages. ISD found minimal application of fact-checking labels across the four languages analysed, with lower application rates on posts in German, Spanish and Arabic than in English. Content that does contain fact-checking labels is still accumulating tens and sometimes hundreds of thousands of engagements." (Key findings)
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