Internews' project Integrating Local Media and Information and Communications Technology (ICTs) into Humanitarian Response in the Central African Republic (CAR) was an project aimed at improving emergency response, community participation and community resilience. This report presents the final refl
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ections of the monitoring and evaluation process that accompanied the implementation of the project.
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"This publication is an important contribution to literature on disaster and humanitarian crisis communication. It analyses in detail the response to two major but very different emergencies in Haiti: the 2010 earthquake and, later that year, the outbreak of cholera. While humanitarian agencies stil
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l see 'communication' as primarily the process of delivering or extracting information, for the affected population, the process of communication seems to matter as much as the information itself. The best communication strategies, whether highly localised or nationwide, were those that meshed a number of different communication channels, says this report. However, more coordination is needed, and monitoring and evaluation practice in communication projects was quite weak." (CAMECO Update 1-2012)
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"Serious communication gaps between the humanitarian sector and refugees in Dadaab, Kenya, are increasing refugee suffering and putting lives at risk. There are clear indications that these information gaps are hampering the aid response and that despite important efforts from individual agencies, c
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urrent communication strategies for affected communities are not working as effectively as they could, and critical coordination needs to be improved. These are the clear indications from the joint Communications Needs Assessment led by Internews in collaboration with Star FM and Radio Ergo/IMS and with support from NRC. The assessment included an extensive survey of more than 600 refugees in all three of Dadaab’s camps. Overall results from the survey show that large numbers of refugees don’t have the information they need to access basic aid: More than 70% of newly-arrived refugees say they lack information on how to register for aid and similar numbers say they need information on how to locate missing family members. High figures are also recorded for lack of information on how to access health, shelter, how to communicate with family outside the camps and more." (Executive summary, page 4)
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