"With the liberalisation of the airwaves and the rising use of mobile phones since the 2000s, call- and text-in shows have become popular and lively features on broadcast media in Eastern Africa. Amidst expanding possibilities for listeners to speak and contribute to live radio broadcasts, new ways ... of imagining the position of the audience emerge. The audience is not simply comprised of passive listeners of publicly broadcast information, but actively engaged in contributing and reacting to what is aired. Yet the nature and political potential of the ‘audience-public’ is not straightforward. Interactive radio and TV shows are not just introducing specific audience members into the discussion, but who they are, what they represent, their influence and contribution to the space are uncertain. As audience members engage, those who manage and shape the broadcast must imagine, interpret and respond. Each participant in the discussion –whether listening, or involved in the station – producing, hosting, etc. – must come to terms with the nature of the interaction, Who is engaged? How should they respond? What are their reasons for being engaged and how might the introduction of this indeterminate audience-public relate to their intentions? Given the plurality of subjectivities, information, roles and intentions of those involved, the audience and why it matters can be imagined in multiple and competing ways. This paper interrogates how different actors involved in the radio broadcast imagine and respond to audience participation, and how these imaginaries become politically significant. This paper draws predominantly on interview and observation data on the perspectives of station hosts, guests and frequent callers of selected media houses and interactive broadcast shows in Zambia and Kenya. It examines the dynamic, plural and conflicting ways in which the audience is being reconstructed as an active ‘public’. In so doing, it shows the centrality of the imagined audience in the construction of the broadcast as a ‘public’, specifically how the indeterminate audience becomes the basis for competing imaginaries about power, authority and belonging. The political significance of the ‘audience-public’, it is argued, lies in the very fact that multiple and competing imaginaries are at play, which are invested in by actors pursuing diverse ends and thereby create tangible political effects." (Abstract) more

"This working paper considers in detail how the hosts of and listeners to one call-in radio programme in Zambia were influenced by, resisted and co-opted the agendas of the sponsor that paid for its production. It develops a detailed case-study covering fifteen episodes of, ‘Let’s Be Responsible ... Citizens’, broadcast on Phoenix FM in Lusaka in late 2011 and right through 2012. It shows how the original aspirations of the show’s sponsor, Lusaka City Council, can be understood in terms of nurturing popular subjectivities that might enable the state to impose market solutions to the provision of social goods. The Council hoped that this might in turn have enabled them to survey and bring a particular kind of order to the unruly spaces of the capital city. The Council also aimed to evangelise a model of city governance that shifts power away from the dense networks of representative political structures that exist in the city towards consensus-oriented, technocratic modes of assessing social needs and distributing resources. However, the programme struggled to attract audience participation in episodes framed in these ways and, in accepting that they needed to bring the show closer to the concerns of the listeners, the Council enabled the host and callers to ‘Let’s Be Responsible Citizens’ to subvert the show’s original intentions. Negotiations over the show’s agenda provide a window on how debates about political accountability, legitimate authority and who has the responsibility to meet social needs play out in increasingly media-saturated societies." (Abstract) more

"This working paper provides a context for the assessment of hopes that there might be a transformation in political accountability in Africa as a result of previously powerless and voiceless populations having their agendas strengthened via interactive media. It describes the ways in which many rad ... io programmes, on which the voices of audience members are heard live on air, are brought into being through the ‘sponsorship’ of groups that already have significant power and voice. These include political parties, foreign aid donors, and local and international Non Governmental Organisations (NGOs), all of which have incentives to use interactive media as a tool of evangelism – to secure public engagement with, and endorsements for, their preferred visions. Using the case of Zambia, it emphasises the negotiating strategies that journalists and station owners deploy to secure resources while maintaining space to allow hosts and audience members, rather than solely sponsors, to shape the agenda of on-air discussions." (Abstract) more

"This background paper provides an overview of the history and context of interactive media and public opinion in Zambia. It is prepared as part of Politics and Interactive Media in Africa (PiMA) - a collaborative study involving the University of Cambridge, University of Nairobi and University of Z ... ambia. The main objectives of the PiMA project are: (a) to explore the extent to which media interactivity is widening (and deepening) political participation in Africa; (b) to investigate how public opinion is collected and represented by African media and for what (and whose) purposes; and (c) to establish the extent to which public opinion expressed via interactive media affects accountability mechanisms and policy-makers’ behaviour. The primary purpose of this background paper is to provide a political and policy context to the Zambian case study, and introduce the history and context of interactive media in Zambia. The paper is organised into four sections. The first section provides a brief history to the evolution of broadcast media in Zambia. The second section outlines the legal and policy context of broadcasting in Zambia. The third section discusses the state of interactive media in Zambia and its attendant challenges. The fourth section examines the state of public opinion formation through media platforms." (Introduction, page 4) more

"To better understand who participates in media-driven public discussion and opinion-making, this working paper presents the results of a randomised household survey implemented in four constituencies in Kenya and Zambia, one urban and one rural constituency in each country. The survey was conducted ... as part of Politics and Interactive Media in Africa (PiMA), a collaborative research project analysing the nature and political implications of expressions of public opinion in broadcast media in Kenya and Zambia, via new information and communication technologies (ICT) such as mobile phones. This paper presents descriptive survey results that are the basis of a deeper comparative analysis of drivers of listenership and participation in interactive broadcast media shows, also published in the PiMA Working Paper series. Nevertheless, a few results are highlighted here. The survey reveals that level of radio listenership of interactive shows in the two Kenyan constituencies is high, particularly in Kenya, ranging between 80-90%, whereas in Zambia listenership levels range between 40-60%, contrasting with listenership to radio shows generally (70-85%). Radio listeners tend to listen to all types of shows, from politics and development shows to social/cultural and music/entertainment shows. Yet country differences in interactive show listenership are not reflected in the levels of participation in interactive radio shows. Both in Kenya and in Zambia, roughly 20% of the total population have participated at one time or another in interactive shows. However, contrasting with listenership, participation tends to be more segmented across types of shows. Rural and urban constituencies show an inverse pattern of participation in Kenya and Zambia, with higher levels of participation in the urban sample from Zambia (21% versus 12% in the rural), and the rural sample from Kenya (21% versus 19% in the urban). Across the four sites, male and more educated listeners are more likely to engage interactive shows. Three to four times more men engage in interactive shows than women. Of the women who participate in interactive shows, they tend to be younger, single, more educated and wealthier compared with those who do not participate. Calling in to the studio is the most frequent form of engagement in radio shows, especially in rural areas. SMS is more popular in urban constituencies, particularly in Kenya. Only 10% of those who have participated in interactive media shows have ever used social media to communicate with stations. Across all sites, the main barriers to participation identified are cost and expectations of not getting through." (Abstract and introduction, page 4) more

"This paper presents the findings from a one-year applied research pilot project, Africa's Voices, run by the University of Cambridge's Centre of Governance and Human Rights (CGHR). Africa's Voices developed out of CGHR's wider research programme on politics, ICTs and interactive media in Africa. Th ... at research analyses how audiences interact with radio stations through mobile phones; how different actors including audiences, radio journalists, and governance actors (state officials, but also others such as community leaders and aid actors) perceive the importance of these interactions; and what the practical implications are for public discussion of political and social issues and for governance processes that shape access to and the quality of public goods. With Africa's Voices, the CGHR research team piloted a programme format with local radio stations in eight sub-Saharan African countries with the objective of practically assessing the potential for deploying interactive radio to gather and comparatively analyse opinions of harder to reach sub-Saharan African populations. Besides evaluating optimal modes of working with smaller and more rural radio stations, the research has focused on patterns of audience participation in different formats of mediated public discussions and on the efficacy of different approaches to defining, gathering and measuring public opinion. This paper presents the results of the pilot and discusses them with respect to the above mentioned objectives. The paper also discusses some of the methodological and ethical challenges of using the affordances of ICT and interactive media that make them suitable for gathering and researching citizens' opinion in Africa." (Abstract) more