The fragile tenets of trust / Juan Narbona, Jordi Pujol & Anne Gregory, 293
ARTICLES
Processes of building trust in organizations: internal communication, management, and recruiting / Gian Luca Gara & José María La Porte, 298
Transmission or 'creative fidelity'? The institutional communicator's role in the Church today / Alberto Gil & Guido Gili, 320
El escándalo de la misericordia de Dios: Sociedad contemporánea el misterio de la bondad divina / Gabriel Magalhães, 339
British government communication during the 2020 COVID-19 pandemic: learning from high reliability organizations / Karen B. Sanders, 356
What kind of trust in the Church? A theological reflection / Marco Vanzini, 378
CASE STUDIES
Defensa legal de la reputación corporativa / Fernando Moreno Cea & Efrén Díaz Díaz, 396
An unfinished story of conversion: clerical sexual abuse in Poland: a communications case study on betrayal, healing and trust recovery / Paulina Guzik, 417
Transparency as a means to rebuild trust within the Church: a case study in how Catholic dioceses and eparchies in the United States have responded to the clergy sex abuse crisis / Patrick M. O'Brien, 456
INTERVIEW
Colloquy with Steven Van de Walle on trust in Public Administration / María José Canel, 484