The Handbook of Communication Skills
London; New York: Routledge, 4th ed. (2019), xi, 628 pp.
Contains index
ISBN 978-1-138-21913-7 (pbk); 978-1-315-43613-5 (ebook)
Other editions: 1st ed. 1986, 2nd ed. 1997, 3rd ed. 2006
"This comprehensively revised and updated fourth edition arrives at a time when the realm of interpersonal communication has attracted immense attention. Recent research showing the potency of communication skills for success in many walks of life has stimulated considerable interest in this area, both from academic researchers and from practitioners whose day-to-day work is so dependent on effective social skills. Covering topics such as non-verbal behaviour, listening, negotiation and persuasion, the book situates communication in a range of different contexts, from interacting in groups to the counselling interview. Based on the core tenet that interpersonal communication can be conceptualised as a form of skilled activity, and including new chapters on cognitive behavioural therapy and coaching and mentoring, this new edition also places communication in context with advances in digital technology. The Handbook of Communication Skills represents the most significant single contribution to the literature in this domain. Providing a rich mine of information for the neophyte and practising professional, it is perfect for use in a variety of contexts, from theoretical mainstream communication modules on degree programmes to vocational courses in health, business and education." (Publisher description)
PART I: COMMUNICATION SKILL IN THEORY AND PRACTICE
1 Skill in theory: Communication as skilled performance / Owen Hargie, 9
2 Skill in practice: An operational model of communicative performance / Owen Hargie, 41
PART II: CORE COMMUNICATION SKILLS
3 Nonverbal behaviour as communication: Approaches, issues, and research / Randall A. Gordon and Daniel Druckman, 81
4 Questioning / Karyn Stapleton, 135
5 Reinforcement / Len Cairns, 163
6 On explaining / George Brown and Sarah Edmunds, 183
7 Self-disclosure: Strategic revelation of information in personal and professional relationships / Charles H. Tardy and Joy Smithson, 217
8 Listening / Graham D. Bodie, 259
9 Humour and laughter / May McCreaddie and Jon Harrison, 287
10 Persuasion / Daniel J. O'Keefe, 319
PART III: APPLYING SKILLS IN SPECIFIC CONTEXTS
11 Asserting and confronting / Richard F. Rakos, 339
12 Interacting in task groups / Arjaan Wit, 377
13 Negotiating / Colleen E. Mills, 399
14 Mentoring and coaching / Bob Garvey, 423
15 Relational communication / Steve Duck and Pam L. Secklin, 451
PART IV: APPLYING SKILLS IN SPECIALISED INTERVIEWING CONTEXTS
16 The employment interview / Rob Millar and Anne Tracey, 477
17 The Cognitive Interview / Amina Memon and Julie Gawrylowicz, 511
18 The developmental counselling and therapy interview / Sandra A. Rigazio-DiGilio and Allen E. Ivey, 531
19 Cognitive behavioural communication skills / Frank Wills, 557
20 The appraisal interview reappraised / Dennis Tourish, 585
PART V: THE TRAINING CONTEXT
21 Training in communication skills: Research, theory and practice / Owen Hargi, 609
1 Skill in theory: Communication as skilled performance / Owen Hargie, 9
2 Skill in practice: An operational model of communicative performance / Owen Hargie, 41
PART II: CORE COMMUNICATION SKILLS
3 Nonverbal behaviour as communication: Approaches, issues, and research / Randall A. Gordon and Daniel Druckman, 81
4 Questioning / Karyn Stapleton, 135
5 Reinforcement / Len Cairns, 163
6 On explaining / George Brown and Sarah Edmunds, 183
7 Self-disclosure: Strategic revelation of information in personal and professional relationships / Charles H. Tardy and Joy Smithson, 217
8 Listening / Graham D. Bodie, 259
9 Humour and laughter / May McCreaddie and Jon Harrison, 287
10 Persuasion / Daniel J. O'Keefe, 319
PART III: APPLYING SKILLS IN SPECIFIC CONTEXTS
11 Asserting and confronting / Richard F. Rakos, 339
12 Interacting in task groups / Arjaan Wit, 377
13 Negotiating / Colleen E. Mills, 399
14 Mentoring and coaching / Bob Garvey, 423
15 Relational communication / Steve Duck and Pam L. Secklin, 451
PART IV: APPLYING SKILLS IN SPECIALISED INTERVIEWING CONTEXTS
16 The employment interview / Rob Millar and Anne Tracey, 477
17 The Cognitive Interview / Amina Memon and Julie Gawrylowicz, 511
18 The developmental counselling and therapy interview / Sandra A. Rigazio-DiGilio and Allen E. Ivey, 531
19 Cognitive behavioural communication skills / Frank Wills, 557
20 The appraisal interview reappraised / Dennis Tourish, 585
PART V: THE TRAINING CONTEXT
21 Training in communication skills: Research, theory and practice / Owen Hargi, 609
