Teleworking During the COVID-19 Pandemic and Beyond: A Practical Guide
Geneva: International Labour Organization (ILO) (2020), 41 pp.
ISBN 978-92-2-032404-2 (print); 978-92-2-032405-9 (pdf)
Other editions: also published in French, Italian, Russian and Spanish
"The purpose of the guide is to provide practical and actionable recommendations for effective teleworking that are applicable to a broad range of actors; to support policymakers in updating existing policies; and to provide a flexible framework through which both private enterprises and public sector organizations can develop or update their own teleworking policies and practices. The guide also includes a number of case examples regarding how employers and policymakers have been handling teleworking during the COVID-19 pandemic and addresses the lessons learned from the recent months that are relevant for the future of teleworking arrangements beyond the pandemic; and a list of available tools and resources." (Introduction)
1 Introduction, 1
2 Entering a new era of teleworking, 2
3 Ensuring the well-being of workers and continued productivity while teleworking, 5
4 The gender dimension of teleworking during the COVID-19 pandemic, 18
5 Trust and organizational culture, 19
6 Policy responses for supporting employers and workers in introducing and sustaining effective teleworking, 21
7 The future of teleworking post-COVID-19, 24
Annex I. Tools and resources developed to respond to the COVID-19 pandemic, 30
Annex II. The most frequently used forms of communication during the COVID-19 pandemic, 32
Annex III. Checklist, 33
Annex IV. Comparative table of 3 national teleworking laws (Italy, El Salvador and Chile), 36
Case Example 1. Multinational Investment Bank and financial services enterprise (Canada), 37
Case Example 2. Directorate General for Administration and Public Employment (Portugal), 38
Case Example 3. Malta Enterprise (Malta), 40
2 Entering a new era of teleworking, 2
3 Ensuring the well-being of workers and continued productivity while teleworking, 5
4 The gender dimension of teleworking during the COVID-19 pandemic, 18
5 Trust and organizational culture, 19
6 Policy responses for supporting employers and workers in introducing and sustaining effective teleworking, 21
7 The future of teleworking post-COVID-19, 24
Annex I. Tools and resources developed to respond to the COVID-19 pandemic, 30
Annex II. The most frequently used forms of communication during the COVID-19 pandemic, 32
Annex III. Checklist, 33
Annex IV. Comparative table of 3 national teleworking laws (Italy, El Salvador and Chile), 36
Case Example 1. Multinational Investment Bank and financial services enterprise (Canada), 37
Case Example 2. Directorate General for Administration and Public Employment (Portugal), 38
Case Example 3. Malta Enterprise (Malta), 40
