"This Working Paper from DFID’s Evaluation Department offers a menu of Voice & Accountability (V&A) indicators, and suggests steps for building monitoring and evaluation frameworks for V&A interventions. It provides a check list of management issues, and some ideas for data collection. It does not attempt to make any judgement about the indicators identified, as this work will be further developed under DFID’s ‘Suggested Indicators for Governance’ work, due in 2010. The paper is intended for DFID advisers and managers working on V&A initiatives at the country level. It will also be of use to people outside DFID who are interested in understanding how V&A work contributes to development outcomes; or who want more information about data collection methods for V&A measurement. V&A interventions range from work with governments on policy and reform processes, to activities at community level on civic education and rights awareness. DFID supports a significant amount of V&A work through government and non-state actors, in sector programmes and in work with civil society organisations including the media. We now need to establish the evidence base to show what change has resulted." (Executive summary)