"This report presents a summary analysis of research on current practices of content moderation in Bosnia and Herzegovina, Indonesia, and Kenya, with a specific focus on 'harmful content' such as 'hate speech' and disinformation. The methodology combined desk research with qualitative interviews with key informants (representatives from local stakeholders). Findings from the country reports indicate that social media platforms, rather than serving as spaces for democratic debate and participatory citizenship, have increased ethnic-driven disinformation and politically motivated hatred, and reinforced the exclusion of marginalised groups. Given the importance of social media platforms, in countries where such tensions have in the past caused real-life violence, addressing the weaknesses of content moderation practices is of the utmost importance to ensure sustainable peace and enduring democracies." (Executive summary)
CONTENT MODERATION AND ITS DISCONTENT, 13
Observations on the current state of content moderation, 15
Recommendations on human rights and content moderation, 28
A LOCAL COALITION ON FREEDOM OF EXPRESSION AND CONTENT MODERATION, 33
The role of a local coalition on freedom of expression and content moderation, 33
Facilitating the creation and development of a local coalition on freedom of expression and content moderation, 35
CONCLUSION, 41