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Chatbots in Humanitarian Contexts: Learning from Practitioner Experiences

Becky Kazansky, Olivia Johnson, Bárbara Paes

Geneva: International Federation of Red Cross and Red Crescent Societies (IFRC); The Engine Room (2023), 31 pp.

"Since the mid-2010s, chatbots have grown in usage and popularity across the humanitarian sector. While this usage has gained traction, there is scarce information on the collective successes, risks, and trade-offs of this automation. This research addresses this gap, documenting chatbot deployments ... more

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Road Safety Advocacy Toolkit: Developing a Media Advocacy Action Plan

Geneva: Global Road Safety Partnership; International Federation of Red Cross and Red Crescent Societies (IFRC) (2023), 5 pp.

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Social Media for Behaviour Change Toolkit (SM4BC) for Disaster Preparedness and Disaster Risk Reduction in Latin America and the Caribbean
Key Guidance

Nedra Kline Weinreich

Geneva: International Federation of Red Cross and Red Crescent Societies (IFRC) (2021), 170 pp.

"This toolkit will help you to learn and apply the most important concepts of behaviour change to use in your social media planning, content development and outreach. In fact, the ideas you’ll gather here can help you with all aspects of your program’s communications and project design. The acti ... more

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Risk Communication and Community Engagement Preparedness and Readiness Framework: Ebola Response in the Democratic Republic of Congo in North Kivu

International Federation of Red Cross and Red Crescent Societies (IFRC); World Health Organization (WHO); UNICEF (2018), 46 pp.

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How to Use Social Media to Better Engage People Affected by Crisis: A Brief Guide for Those Using Social Media in Humanitarian Organizations

Timo Lüge

International Committee of the Red Cross (ICRC); International Federation of Red Cross and Red Crescent Societies (IFRC); Office for the Coordination of Humanitarian Affairs (OCHA) (2017), 24 pp.

"This brief guide provides practical tips and advice on how to use social media effectively to engage with, and be accountable to, affected people. It is primarily for staff who are responsible for the official social media channels in their organization. Related topics, such as social media marketi ... more

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Evaluation of the East Africa and Indian Ocean Islands Beneficiary Communications Program

Hans Kuntner

International Federation of Red Cross and Red Crescent Societies (IFRC) (2017), 25 pp.

"Beneficiary Communication is a program which emphasizes the use of communication equipment in passing relevant, timely and accurate lifesaving information to communities. The program supports an environment of transparency and accountability through creation of feedback mechanism. It is about provi ... ding practical, useful information at the right time, listening to people’s needs and opinions and using this information to improve the programming and operations of Partner national society (PNS), National Society (NS) and International Federation of the Red Cross and Red Crescent Societies (IFRC). Beneficiary Communication program utilizes technology like SMS, Radio, Mobile Cinema, Posters, Sound tracks, Wall painting or traditional channels like drama and community meetings to pass lifesaving information to communities. The impacts listed in this report cannot be solely attributed to the use of beneficiary communication tools. The impact is the contribution of the tools to the realization of the results of the projects in which the tools were mainstreamed. Indeed, the results of the programs in which beneficiary communication tools was mainstreamed are the impact of the use of tools by proxy. The levels of knowledge of the beneficiaries with regards to causes of malnutrition and prevention of diseases which are caused by unhygienic conditions such as cholera have increased tremendously. This is evident from the results obtained through the pre and post mobile cinema evaluation on the above mentioned thematic areas, from the sites where the Red Cross Societies have implemented projects aimed at addressing malnutrition and hygiene. The activities of the beneficiary communication program were well received by the target communities in all the five countries. The communities appreciated the mobile cinema and drama perhaps due to ease of learning from audio visual or observation. The putting to practice the knowledge gained in various thematic areas is another way of determining how well the beneficiaries have received beneficiary communication activities. A random check of households by personnel in-charge of community health in Rwanda revealed that nine in ten beneficiaries put to practice the knowledge they acquired from the mobile cinema shows. The use of audio visuals and drama in local languages in all the countries sampled has proved to be an effective way of training both literate and illiterate members of the society. This is because both illiterate and literate members of the community simply learn through listening and observation." (Executive summary) more

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The IFRC and Community Resilience: Communication Guidance for National Societies

Geneva: International Federation of Red Cross and Red Crescent Societies (IFRC) (2016), 25 pp.

"The International Federation of Red Cross and Red Crescent Societies (IFRC) has developed this paper to support Red Cross and Red Crescent staff and volunteers in their communication and advocacy on community resilience. The paper explains the IFRC’s definition of and approach to building communi ... more

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Risk Communication and Community Engagement for Zika Virus Prevention and Control: A Guidance and Resource Package for Country Offices for Coordination, Planning, Key Messages and Actions

International Federation of Red Cross and Red Crescent Societies (IFRC); Pan American Health Organization (PAHO); World Health Organization (WHO); UNICEF (2016), 17 pp.

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Haiti Beneficiary Communications Review

Caterina Monti et al.

Geneva: International Federation of Red Cross and Red Crescent Societies (IFRC) (2013), 35 pp.

"This report is an evaluation of the methods and tools used by the Red Cross and Red Crescent to communicate with communities following the devastating 2010 earthquake in Haiti. The study draws recommendations for the continued and more effective use of communications to engage with communities in H ... more

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World Disaster Report 2013: Focus on Technology and the Future of Humanitarian Action

Geneva: International Federation of Red Cross and Red Crescent Societies (IFRC) (2013), 283 pp.

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Public Awareness and Public Education for Disaster Risk Reduction: Key Messages

Geneva: International Federation of Red Cross and Red Crescent Societies (IFRC) (2012), 64 pp.

"DRR (Disaster risk reduction) advocates are increasingly asked by government and local partners what the exact scope and content of their subject is, and to explain, beyond generalities, the ‘actionable risk reduction messages.’ Key messages comprise the core, common and comprehensive informati ... more

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Public Awareness and Public Education for Disaster Risk Reduction: A Guide

Geneva: International Federation of Red Cross and Red Crescent Societies (IFRC) (2011), 74 pp.

"This guide sets out approaches and tools for public awareness and public education in disaster risk reduction already widely in use by National Societies. It pulls together a range of research on risk communications and public education for behaviour change, and practitioners’ own discoveries in ... more

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Beneficiary Communications Evaluation: Haiti Earthquake Operation 2011

Catherine Chazaly

Geneva: International Federation of Red Cross and Red Crescent Societies (IFRC) (2011), 40 pp.

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World Disasters Report: Focus on Information in Disasters

Jonathan Walter (ed.)

Geneva: International Federation of Red Cross and Red Crescent Societies (IFRC) (2005), 251 pp.

Social Media for Behaviour Change Toolkit (SM4BC) for Disaster Preparedness and Disaster Risk Reduction in Latin America and the Caribbean Key Guidance

Social Media for Behaviour Change Toolkit (SM4BC) for Disaster Preparedness and Disaster Risk Reduction in Latin America and the Caribbean
Key Guidance